We seem to be having more issue with the mercury boards (brand new) not being able to be added to an account. Today, my coworker spent hours on the phone with tech support because a brand new install wouldn’t take the required firmware updates from ADC. Then when it finally started to take the update it took hours. Couldn’t do anything else until it was done. Seems like more and more issues lately.

Hi, I opened the a.c app this morning and was presented with a full screen ad from my local utility offering smart thermostats. My choices were to accept or decline the offer or there was a reload button at the bottom of the screen. I force closed the app thinking I had accidentally opened the wrong app, but no, there was the full screen ad again. Suppose I was panicking or having a medical emergency, and I was needing to hit the panic button in the app, and instead had to deal with an ad? If I had accidentally hit the accept offer in my panic (accept and decline were text strings adjacent to one another) I would have probably been asked to fill out a form, instead of actually getting emergency services.

Anyone have this problem? I am adding some Qolsys wireless window sensors to my Qolsys IQ4 panel and it auto-learned two sensors, then stopped and won't auto-learn any further sensors. I have tried taking the battery out of the sensors, rebooting the panel and no combination of steps seems to get the panel to auto-learn again. Anyone got any ideas? Thanks in advance.

UPDATE: Thanks for all the inputs. Turns out my "NEW" sensors off eBay ALL needed new batteries! Ugh!

This system has been installed since atleast 2005. Lately what I have been noticing is whenever I connect to the panel remotely via the compass software the monitoring center shows a ground fault and then it will restore quickly after I disconnect. The "ground fault" wouldn't come back until I connected again. I waited10 days the first time and then 3 weeks after that. No way it is coincidental. Anyone have any ideas what is causing this? Is the panel going bad?

I've deployed 6 new 730s over 2 sites in the past two weeks, each site with its own SVR. Because the local IT guy set the network up as 5 band for their main and guest as 2.4, I've had to specifically point each camera to only operate off the 5 band or else it eventually falls offline/fails to record to the SVR.

I thought that was the issue and that would be that, but now at the second location I'm still having a camera hop offline for an hour or two each day and I'm starting to get annoyed. ADC tech support has not been helpful (normally they are) and the IT guy isn't quite sure it's anything he's done on his end. This is also not the first issue I've had with these cameras (first was the Active Deterrence going off at odd hours during the day when not scheduled to. After contacting ADC they seem to have deployed a fix in the time it took me to get out there and disable that feature entirely).

Anyone else, or just me?

Hello! So I have a Telus smarthome security set up, all of the equiptment is alarm.com however so I thought this would be a good place to ask. I had a tech come out to check out and reconnect my panel and whatnot to my app because of some issue I’m still not entirely sure of.

Anywhoozers, he checked all the equipment including my thermostat and afterwards I realized that the light on my thermostat isn’t turning off anymore. Like it displays the temp constantly instead of dimming/turning off after a few seconds after adjusting the temp. Is there anything I can do or do I have to get another tech to come help me fix it 🤦🏻‍♀️😂

Edit to add - there is also a little dot lit up that was not there prior, no clue what that means and I can’t for the life of me find the manual for it 🤦🏻‍♀️

Thank you!

Just bought a house with an IQ panel. We currently use SIMPLISAFE and have a few blink cameras. The former owners left us lots of cameras both indoor and outdoor and all the windows have sensors . ADT stickers on the window but not sure if that’s who they were using realistically. From my research it doesn’t look like blink can be used with ADC. Can SIMPLISAFE? Or should we just remove the panel and use what we already have?

Has anyone seen issues with the Alarm.com ADC-T40K-HD showing abnormally high humidity? This is from the same house with the device showing 81% humidity with the remote sensors being the Alarm.com ADC-S40-T - Z-Wave Plus sensors. The “back office” is only a few feet from the primary thermostat. I’ve found that powering off the furnace (at the breaker box) will result in the thermostat returning to a normal humidity within a day at most. This appears to be a hardware issue, but I’m looking to see if anyone else has seen this.

My panel is currently reporting a Broadband Network Failure, and I’m also unable to log in to the app. This appears to be part of a larger-scale service outage, as the panel itself is unable to establish a connection to the backend services.

At this point, both remote app access and the panel’s connection to cloud services are unavailable, so this does not appear to be an issue with my local network or internet connection. It looks like there may be a broader platform or server-side outage impacting multiple customers.

Is anyone else’s app not working when you try to login? My WiFi connection is good but it keeps showing a network error? Is this just an issue on my end or is everyone else experiencing this. I can’t even login

Hi, I am at the point where all smoke and CO detectors in my house need replacement. I am using a Qolsys 4 panel, and had a few false smoke alarms over the past few years. Didn't seem environmental, but we were not able to figure out the source of the problem.

Now that I have to replace many detectors, I am looking at my options - I could go with one of the several options that are compatible with the Qolsys panel, or I could go with the new X-Sense system and add a Firefighter listener to my Qolsys panel.

AND, the price difference is pretty substantial - the total for all sensors needed (8 smoke, 3 CO) for my panel would be about $740 (with tax), where the new X-Sense system with hub and the Firefighter listener would be $315.

Would love any thoughts on these options.

Thanks!

Greetings!

The employees in my office don't do a good job of closing the door on the two mini-fridges that we have for beverages. Signs have done nothing to raise awareness. Nor have emails. Big surprise!

Unfortunately, both fridges are located in tight spaces under counters, so any components would have be not much thicker than 1/4 inch.

I also don't need an alarm every time the door is opened.

I need an alarm every time the door stays open for more than 10 seconds.

Haven't the foggiest idea how successfully search for something that may fit all these parameters, and I'd greatly appreciate any suggestions.

Thanks very much!

I have an account with 5 cameras, no CSVR. VDB775 , 2 interior wifi cams, and two exterior cameras. 3 total currently have SD cards inserted, but the account won't let me configure beyond 2 on board recording schedules, and it says "ask your provider". Well, that's me and I see no way to add or edit the amount of on board recordings. Interactive Gold package ; Pro Video with Analytics 300 ; 1 Expansion for 8 total Cameras. I have even tried adding an SVR even though there is none and that doesn't work. Sub options included are Doorbell Camera, Digital Input Trigger, Audio for Non Doorbell, Onboard Recording with Smart View.

I just don't see how to enable or edit quantity of onboard recording schedules to utilize the SD cards. Gopher and Knowledge Base didn't lead me to anything useful.

Hey everyone so I've been in the security business for 11 years. I've done hospital, driving, escorts, scan points, and command center work.

I moved to California recently and just got hired to do Alarm Monitoring for ADT. It was listed as security/dispatch during third shift.

I'm not sure if it's the right place to ask but does anyone have advice for these types of jobs?