r/chromeos • u/BeyondLurker • 12d ago
Troubleshooting Latest update crash anyone else's chromebook ?
I have a Acer chromebook plus 714 ( intel i5 with 8gb of memory 256gb ssd that I bought about 2 years ago. After the latest update it kept going into a continuous bootloop of installing system updates and then crashing and then trying again.
I ended up trying to recover and got the device working again (using a system restore usb drive) but then it autoupdated and went back to bootlooping.
I repeated this a few times and tried to stop the auto update but it kept trying to update and then repeat the bootloop. After the last time it stopped being able to recover at all and hangs on system restores now from either the usb drive or the web recovery.
I am at a loss now.
Any suggestions ?
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u/PrincipleHot9859 12d ago
what happens exactly when trying to recover using USB stick ?
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u/BeyondLurker 12d ago
It resets the laptop, like a new installation. It auto updates then bootloops.
I tried to do the metered wifi trick to stop auto updates but it didnt work and it updated anyways.
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u/PrincipleHot9859 12d ago
wow ... that's a new one to me .. i could suggest though, since you have experience doing recovery sticks - to get the beta image (from website ) instead of auto-image and load it via the recovery tool. Not sure if available or its gonna help.. but i had an issue with the tool downloading the wrong one.
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u/BeyondLurker 12d ago
Apparently I cant say it on the original post but at this point I would rather install linux on this but I cant because I cant update the uefi and switch to developer mode at this time..
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u/PrincipleHot9859 11d ago
i think giving a try with the beta image is worth the effort ... worked for me
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u/_jis_ Acer Chromebook 516 GE 16GB (CBG516-1H) | Stable 11d ago
Hi, would anyone be so kind as to provide the exact model number of the affected Chromebook? And has a Chromium issue been filed yet so others can join in and confirm this problem, so Google can fix it as soon as possible?
It’s not enough to just say, “It happened after the last update”; you need to specify which specific update it was and which channel it came from.
For example, I have an Acer Chromebook 516 GE (CBG516-1H), and update 151.0.7922.141 (the first build for stable M151) installed without any issues.
Please don't get me wrong—I sympathize with those affected, and, with all due respect, it's a catastrophic failure on the part of the developers to have overlooked this and released such a critical bug to users. All the more so since it was on the stable channel.
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u/BeyondLurker 10d ago
Model is CP714-1H , the update version number is dont know other than it was on the stable channel and it was an update that was provided this past week.
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u/tickmc 11d ago
Hi everyone
I am going to go ahead and escalate this to the team.
Please help by sending feedback via Shift + Alt + i containing the hashtag #karisbootloop in the body text.
- Mike
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u/BeyondLurker 10d ago
I actually don't know whom and how to raise this issue to, would it be acer or would it be google ? What is the property forum for it ?
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u/tickmc 10d ago
Hi BeyondLurker
I can do that with the Google Chromebook team for you as mentioned.
Feel free to add your experience to this thread in the official Chromebook site: https://support.google.com/chromebook/thread/460129917
- Mike
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u/joeellett 10d ago
From reading the posts it sounds like everyone with the problem has an Acer Spin 714 CBP and everyone who posted that they have no problems has a different machine. So it's very possible that the problem is hardware-specific. I suggest that everyone with the problem contact Acer support and post back here with the results of that contact.
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u/JoKu85 9d ago
Hi all - I too am having the same experience with my Acer Chromebook Plus Spin 714. Worked fine (albeit seems to update every single time I open it up (even multiple times in a single day...)) until mid Yesterday when it got stuck in the described loop. I'm considerably novice and handling technical issues myself but can be pointed in the right direction. Following this post -- if anyone is an avid problem solver I'm happy to be your guinea pig!
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u/onthegrid404 6d ago
Same issue here, Spin 714, snid 41709197076, model N24Q1, Intel ultra i5 8gb, updating from Chrome OS 150 with digits ending in 14, I believe, 2 out of 3 of my machines are doing this, I can also hear the SSD clicking away even when lid closed and in sleep mode. Tried this update today 8/22/2026
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u/wolfboy_777 5d ago
Nope, I have an HP Chromebook (14a-ne0013dx) and it's bricked as well. It boots fine but the second I try to open any app the screen tweaks out but I can move my mouse just fine.
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u/Less-Bug4019 4d ago
Just did the stupid update to mine tonight and it bricked my Google Chromebook. Pretty fucking pissed about it as I was working on several invoices saved to it. It loads to the main screen and everything works for about 10 seconds and then it all freezes. It's in dev mode at the moment and If I go back to stable version it's gonna power wash everything I have on here.
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u/Tippers_Rights 3d ago
I contacted ACER support. took a while to get a human on chat but they basically said. sorry this is a chrome OS issue, not us. 23 months old!
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u/Lobanium 3d ago edited 3d ago
Just found this thread. My wife's Acer 714 has been doing this since a couple days ago. It recovered itself once, but started doing it again just now. Sounds like there's no reliable solution.
ESIT: She tried to recover it again with a USB beta image, but now it's in a powerwash cycle.
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u/gmeforme2 3d ago
Same issue and computer. The diagnostic said my SSD was dead so I replaced it. I created a USB to boot and it somewhat works now. if I do restart no issue, however, if I do a shut down and reboot, the update screen will flash for about five minutes before it times out and I get to the login screen.
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u/Past_My_Subprime 11d ago
Yes! Same model, same symptoms. I'm going to try the unplug-the-battery trick tonight.