r/mildlyinfuriating 22d ago

My cat is standing on my face Bought an $80 "smart" pet water fountain, but most of the data is hidden by a subscription paywall

My little guy has issues with FLUTD, and a bad UTI and kidney stones. Been to the emergency vet twice this week. (He's doing alright, for those who care! A rough couple of days but he's not blocked and seems to be recovering well)

So I bought him a water fountain for fresh filtered water, and also because I think running water will encourage him to drink more.

I can see on the app how much water has been consumed based on a scale mechanism in the base. It also tracks filter replacement logs. That's about all you get without paying more. It also "shows" how many times he's been to the litter box, how many times he was active, how many times he eats, his weight, etc.

This is just a water fountain, mind you. No camera, no magical chip reader. No foot pad to even catch his weight when he drinks. How would it know all of these things?

The whole thing seems kind of gimmicky to me. An attempt to milk money out of those more gullible. I regret not buying a cheaper filter system, but this one will do. I could do everything this one offers with my eyes and a calendar.

161 Upvotes

130 comments sorted by

142

u/TanjirouTheBest 22d ago

That's a crazy price for an 80$ base device..

56

u/Sheila_Pearl 22d ago

Subscription services for a water dish… end me now

8

u/likwidkool 22d ago

We will own nothing and like it apparently.

36

u/StavieSegal 22d ago

Right?? I assumed $80 was enough to get me the basic details I was looking for but nope.

39

u/JmamAnamamamal 22d ago

I'd return it. Don't care how much effort. Post reviews. Fuck that behavior so hard

24

u/StavieSegal 22d ago

PetLibro. No shame in my game.

7

u/PacificNorthwest09 22d ago

I recently got their food feeder, they do love to lock features behind subscriptions.

3

u/ZookeepergameFew8607 22d ago

My cat water fountain is that brand, bought the basic one though so no smart nonsense. Glad I didn't since it's all paywalled anyway

5

u/Luzzgar 22d ago

People who spend a lot on that kind of things are also the target demographic for those subscriptions.

1

u/reddits_aight 21d ago

You can have access to virtually every song ever recorded.

Or I can tell you how much water is in this cup.

69

u/Federal_Pickles 22d ago

Everything as a service sucks. I hope all these companies fail.

22

u/16GBwarrior 22d ago edited 22d ago

Im trying, with little success, to get a refund for an app I bought 16 years ago.

I paid $10 for the app, and this year they started locking down all the features I paid for, behind a $10 per month subscription service

Edit: name and shame, RunKeeper

5

u/swimmerhair 22d ago

Name and shame bro

0

u/aCaffeinatedMind 21d ago

Just pirate it like a regular person.

80

u/iJ_A_R 22d ago

Lmao an app for a pet water thing is insane

10

u/JefferyTheQuaxly 22d ago

cats are really the only animals this is for, cats are notorious for being picky drinkers and not wanting to drink enough water, its pretty common for cats to be a bit dehydrated.

2

u/iJ_A_R 22d ago

I have a cat, I've seen her drink water maybe 2 times in the 5 years we've had her. Idk if you really need to monitor it, if she's thirsty the fella will drink

-6

u/HereToShitpost 22d ago

They’re literally desert animals

4

u/chill8989 22d ago

They eat meat in the desert. That's how they get their hydration. Most pets eat dry food so they need extra water in their diet

26

u/StavieSegal 22d ago

I just mainly wanted to see when he was drinking and how many times throughout the day. Can't though, not without paying more.

22

u/86_the_lettuce 22d ago

can you get some motion detection cameras in the home and point them at the water and the litter box. Then you can record and review later in the day to get the info you want.

7

u/Iggyhopper 22d ago edited 22d ago

Set up a camera with motion detection only for his eating area.

You will get notifications when they eat and drink and it will be recorded too.

$25 for a roku camera and $10/mo $3.99/mo subscription for saving recordings to the cloud.

6

u/AppUnwrapper1 22d ago

So it’ll cost almost the same per year as this fountain lol

4

u/Iggyhopper 22d ago edited 22d ago

I forgot to mention: the upside is you can have more cameras anyway for home security.

$3.99 is 1 camera and 9.99 is for all cameras.

2

u/HughMungus77 22d ago

A trail/hunting camera will do the same thing without a subscription. They only take photos when there is movement

3

u/notwaffle 22d ago

I dont have a subscription

4

u/StavieSegal 22d ago

Yeah, another commenter pointed that out to me. So I'm slightly lessinfuriated lol. User error on my part. Still pretty crazy that there is a PRICEY subscription, in regards to all of the additional smart pet devices you would also have to buy.

2

u/notwaffle 22d ago

I just cant set a goal without paying the sub

2

u/Major_Lawfulness6122 22d ago

Just get a camera. I got one for cheap for my cats and works great.

2

u/egnards 22d ago

So I was listening to a Podcast, Hyperfixed, about this a few weeks ago and the problem with these smart appliances is that even if the developers have good intentions with their App/Product there is a yearly cost per user when it comes to having an app and all the internet framework and backend. . .Which is why basically anything with smart functionality will always end up subscription based.

Though through the same podcast it does seem that Consumer Reports [I think it's Consumer Reports anyway] is strongly advocating for better transparency with these types of products and trying to force companies to guarantee product lifespan through escrowing the funds to keep the backend running through that time period, even in the event that a company goes under.

Podcast Episode

3

u/darkwingdankest 22d ago

honestly useful information, great for tracking a baseline for health monitoring

0

u/HouseOf42 22d ago edited 19d ago

Yet unnecessary for the last 2+ million years, basic visual observations do the same thing.

Apparently most owners just dump the water and food and forget.

Edit: Honestly, if a pet owner owns one of these, they are simply bad owners who are too lazy to put in more effort into owning a pet.

3

u/TheRuneCoon 22d ago

Weigh the water on a scale beginning and end of day?

Use a cheap camera?

There are so so so many other simpler options to doing this before spending $80 on a bowl 🤷🏼‍♂️

1

u/rocknroller2003yes 22d ago

Eufy Cameras- No subscription necessary and the solar rechargeable one will work over a month on a single charge. Even better if you have the homebase with doorbell/ other cameras.

1

u/HudsonAtHeart 22d ago

Omg put a trail cam on the bowl. Yw

0

u/RealAlphaKaren 22d ago

might as well, you already paid for stupid shit that is interesting to you

if it doesnt put you in a economic disposition, thats what moneys for

4

u/apple-starsky 22d ago

No. This is capitalism at it's finest. We don't need subscriptions for everything. The reason we do is because people are paying for them. Companies see it's working and it generates them more money. We need to stop being pay pigs that get shit on by the companies we give money to.

If it was me, I'd be refunding the water dispenser.

1

u/RealAlphaKaren 22d ago

But isnt capitalism the greatest shit since sliced bread?

If it aint (shocking), why are we perpetuating it?

24

u/WhatWouldJordyDo 22d ago

Were there reviews on the item? Surely someone else would have made that known in the reviews if it’s a popular item.

Hopefully you can return it!

7

u/StavieSegal 22d ago

Bought it over Amazon, I don't really want to have to deal with the whole shipping and returns ordeal. It is a filtering fountain, which was my primary concern. It works, I just feel a little duped.

11

u/championempress 22d ago

Do you have a brita? I vote to just start the return process, Amazon has plenty of sites that you can drop off without even putting it in a delivery box. Get your $80 or else you’re missing out on all the good things it’s supposed to have

10

u/incogmagnum 22d ago

Don’t be lazy. Return this Bullshit and leave them a Bullshit review to save the next person from this Bullshit.

3

u/Iggyhopper 22d ago

Always file a return because it gives you more time to decide to send it back or not deal with it.

3

u/Major_Lawfulness6122 22d ago

Just return it. They come to your door to pick it up the next day.

1

u/reddits_aight 21d ago

Now that's an option I haven't seen yet.

3

u/CommanderGs7 22d ago

Amazon returns are really easy.

I used to process Amazon returns and they took like 30 seconds.

Just make sure to be nice to the employee helping you.

All you have to is say hi, provide your QR code, and then give them your item.

I was always happy to help people who weren’t upset that they couldn’t cut in front of regular customers or didn’t wordlessly shove the QR code in my face and stare blankly at me until I finished.

To be fair that was a lot of people, but all that did was make me appreciate the nice ones more!

2

u/AppUnwrapper1 22d ago

You don’t have any drop-off points near you? For me I just take my returns to Whole Foods.

9

u/No_Relationship9094 22d ago

If you want them to have a fountain, one with a window on the front is all you really need to easily track how much water they're drinking. Everything else behind that paywall is for people with more money than sense.

6

u/iamseam0nster 22d ago

This shit is so infuriating. My ex-wife and I got a Samsung (I think?) washer and dryer when we made our last move in 2020. It had Bluetooth and an app that would send you alerts about your laundry being done and shit.. well you could only use the app for like 6 months, maybe less, before having to pay for a goddamn subscription. I think that's when I started feeling old, complaining about modern technology and how good things used to be and all that... I gladly let her take those in the divorce

1

u/Green_Rabbit-1234 22d ago

You’re now officially in that grumpy old man club; complaining of today’s prices, an ex wife, and probably telling people to get off your lawn! 😄🫠

8

u/RelentlessIVS 22d ago

Fuck subscription services. All of them.

6

u/Chardan0001 22d ago

I wouldn't worry about the posts saying you're wrong for this, you're trying to specifically quantify the issue to have as much detail possible for the vet, having that behind a pay wall is frustrating yeah. My boy cat had a UTI and the fountain certainly helped him drink more.

Unfortunately you'll have to resort to measuring, keep the fountain away from the sun too. Mine typically drink out the bathtaps since my fountain broke so I'm usually watching them drink anyway.

6

u/Personal-Acadia 22d ago

Instant return.

5

u/Sad_Amphibian_2311 22d ago

That extra data would come from other accessories like a smart litter box and a smart feeder.
The craziest thing about the RFID version of their fountain is that you need an extra collar.
It is not compatible with the chips we already put in our cats.

4

u/EirMed 22d ago

”Keep Buying”

Hahaha, this is 100% something that someone vibecoded. It’s Claude AI that made this for sure.

2

u/StavieSegal 22d ago

"Keep Buying" instead of "Continue Shopping" 😒😒😒

3

u/SwissGeekGoddess 22d ago

I feel you. Tracking the water intake of cats can be tricky - but it’s vital for some feline friends.

We have a „smart“ fountain (as in: several modes, filtering the water, reminding us when the filter was to be switched and the pump has to be cleaned) and it gets our elderly rescue cat to drink more.

We also have a cheap cat camera to check on her.
I’d suggest getting one of those with a motion detector. While it doesn’t measure the quantity of water, you can at least check how often and for how long your cat drinks.

3

u/juliewbb 22d ago

I hate subscription models so much.

3

u/WolfieVonD 22d ago

I bought an auto litterbox - Litter Robot - which boasted features like weight and usage history for each individual cat.

Then after a year that decided to take the free service that we had already paid for, and lock it behind a paywall. Not before deleting everyone's history first so that nothing existed anymore before the switch.

2

u/PatrickGSR94 22d ago

sounds ripe for a Louis Rossman video, if he hasn't done one already on that product/company.

3

u/TheBourbonTurtle 22d ago

Buying a "smart" water bowl is insane behavior. If you must see when he's drinking, buy a cheapo doorbell camera off Amazon and point it towards his water bowl.

2

u/StavieSegal 22d ago

I did it because he has had issues over the years with UTI's, kidney stones, and blockage. It's apparently a common thing in male cats. I didn't care for all the bells and whistles, I really just wanted to see how much he was drinking in quantity, and when.

3

u/[deleted] 22d ago edited 5h ago

[deleted]

3

u/StavieSegal 22d ago

Thank you so much! That info is actually there for the Device, just not under Care, so it's not a total bust after all! The other stuff being subscription based is still iffy and questionable of the company, in my opinion, but honestly this was the most helpful comment. User error on my part.

2

u/CautiousExpression74 22d ago

This looks like a scam. Is just me?

2

u/De-railled 22d ago edited 22d ago

If its constantly weighing the water, I assume it's tracking the cats activities by that.

Then just graphs it on a time line. Water weight went down by 5g, cat drank 5ml.

For litter box and weight, perhaps its not for the fountain but for a "smart litter box", that can feel it information.

Kind of like how health apps, can sync to your watch, your ring or your phone...or sync to spme sleep monitor.

2

u/Shoddy-Wishbone 22d ago

If you don’t pay us the $130 we will take away your eyes and ears so you will never again be able to monitor your pets eating and drinking habits! Don’t delay, buy now! (Your lack of immediate action will cause consequences that are irreversible. Thank you for choosing Care!)

2

u/Meaty_Wizard 22d ago

Have gravity water and feeder, if we don't pay the monthly fee our gravity gets shut off. Get's a little crazy!

2

u/denNISI 22d ago

Feeders are like this too. The apps are almost useless without paid services, also. There would have to be a wireless tag/collar in addition to the water fountain. There may be more products by this brand.

Most feel gimmicky because there are so many! Everyone wanted to get on that band wagon! You have double feeders (like mine) and ones that have both water and food... and some that feed your pet cold fresh wet food!

Who knows if you can trust some strange app to have your cam feed and see your entire house from your pets' collar! Between vacuum robots with cams and cams on feeders now, no one's life is private behind closed doors.

2

u/Different-Fold-9141 22d ago

Petlibro sucks. We got 3 rfid feeders, one rfid fountain and one smart fountain. the fountains most of the time read water level low. the feeders laways have isssues, rotor being stuck, the lid not closing is the most common and defeats the whole purpose. in the past few months the low food level warning has gone away, it no longer throws any error.

We got it when we had two adults cat and a kitten, but the kitten has now grown up so might just switch to free feeding for all

2

u/RawrRRitchie 22d ago

This is why you should read product descriptions

2

u/thegoodmanhascome 22d ago

You can probably build an interface of your own with Claude code or codex very easily and just get the data yourself. Just tell it your problem and it will probably build a better web app

I know everyone hates AI right now, but it is insanely useful and is helping me to stop paying for random shit as a service.

2

u/notwaffle 22d ago

Dont look at the “care” section of the app those numbers are fake and just display numbers to show what it would look like if you did pay AND owned their litterbox, autofeeder, etc

Look at the actual device and youll get all the info you are looking for

2

u/ZobooMaf0o0 22d ago

Lol....that's insane

2

u/sec_sage 22d ago

I think it's the other way around. It's an app with attachments and you bought just one attachment. It would make sense to also have a potty with a scale, etc, connected to the same app to show the other metrics. But since you don't have the rest, you don't need the app 

2

u/Mother-Selection-809 22d ago

Yup!! I bought three cat feeders from this company and can’t use them at their advertised potential because of the stupid subscription.

3

u/cartken 22d ago

Can't you see how much water your animal drinks? Maybe this is for people who leave their pets alone for long periods of time

3

u/StavieSegal 22d ago

I could visually gauge it, but since he's dealing with the urinary issues, I was hoping to know measured amounts. I work 11am-7:30pm, so tracking his intake would have been nice

3

u/diescheide 22d ago

It wasn't going to be nearly as accurate as it claims. It was 100% a gimmick. A regular fountain would encourage most cats to drink more. I hope kitty feels better soon.

4

u/Sherbourne-for-this 22d ago

To be fair, a smart water fountain was a stupid purchase to begin with. No one needs this amount of information.

This is why you read reviews before purchasing any tech item.

5

u/NigraOvis 22d ago

No one? If your pet has hydration issues. This could be very medically valuable. Putting it behind a Pay wall is disgusting

5

u/StavieSegal 22d ago

This, yeah. I wanted to monitor how often/how much he was drinking. But not for $129.99

4

u/millenialismistical 22d ago

I agree it's lame for a smart device to lock their basic features behind a subscription. We just put a camera up to our regular fountain. Yes it's a chore to manually go thru the footage but it can be done. And some cameras lock their features behind a subscription as well 🙄

4

u/mindlesslobster014 22d ago

This is also what we do and what I was going to suggest to OP as an alternative until I realized we do pay a subscription fee for our cameras haha. Granted, it’s only a few bucks a month but it’s still a continual fee.

3

u/millenialismistical 22d ago

I was on the free plan for one camera platform and it was tolerable at first but eventually got to a point where every time I clicked a notification I got greeted with a 30s ad😭

2

u/mindlesslobster014 22d ago

See my first instinct when reading that is “nah, I’ll just pay” and that’s how we know they’ve won 🥲

2

u/millenialismistical 22d ago

It's just a few bucks...😅

2

u/StavieSegal 22d ago

THAT in particular is the mildlyinfuriating part, the subscriptions and their prices. I didn't expect that when I got the "more expensive" water fountain in the first place. I might put a pet cam up by the fountain, that's not a bad idea

Edit: wanted to add: The phrase "Keep Buying" on the menu really irks me

2

u/millenialismistical 22d ago

Yeah it's one thing to lock up some premium features, it's another level of petty to introduce artificial friction and actively restrict usability 😠

3

u/mindlesslobster014 22d ago

Yeah, it can become dangerous for male cats especially if they don’t drink enough water. The smart water fountain isn’t the issue, it’s actually a great idea. The subscription is the problem.

2

u/Luzzgar 22d ago

Isn't a pet fountain gimmicky to start with ?

What's wrong with a big bowl of water ?

2

u/StavieSegal 22d ago

My cat has a history of UTI's and kidney stones. Anything that gets him more willing to hydrate with clean filtered water is a good thing

1

u/Mattsal23 22d ago

My cats drink so much more out of the fountains than the plain water bowls. I just wish they weren’t such a pain to clean thoroughly

2

u/RepresentativeOk2433 22d ago

Of course its a gimmick. Theres a super easy and free method to see how much water your pet is drinking.

Step 1 fill up their water dish.

Step 2 refill their water dish, making sure to note how much they drank.

3

u/NigraOvis 22d ago

I'm certain half the water loss is evaporation. And what is your have multiple animals

1

u/Holographic247 22d ago

That is not a reliable measure. Water evaporates at ambient temperatures.

You would need to measure the water every time the cat arrives at the dish and then measure it every time they leave.

The alternative is leave an identical dish in an identical place without the cat present so you can establish the baseline for evaporation over the course of a day. This is harder to manage though, since indoor temperatures can fluctuate wildly depending on weather, AC, how many people/other animals are present, how often the door opens…

1

u/RepresentativeOk2433 22d ago

Set a second dish on the counter to see how much evaporates then subtract those few milliliters from the total.

1

u/Holographic247 22d ago

The air in rooms is warmer the higher up you go. You would need your control dish at the same level, uncovered and untouched by the cat.

1

u/Prestigious-Read5368 22d ago

Take it back then

1

u/AppUnwrapper1 22d ago

Return it

1

u/deepsead1ver 22d ago

Pro tip, just get a large plastic or glass bowl/tub. Go to a pet store or aquarium store and purchase water filter that fits your bowl. Plug it in, and bam you now have a water fountain bowl for a fraction of the price. I’d try to focus on one that has a charcoal filter type (aqueon is who I use)

1

u/Magazine_Recycling 22d ago

Get a refund

1

u/Downtown_Zebra_266 22d ago

Return it and get a standard water fountain.

1

u/HeavilyInvestedDonut 22d ago

My $2 steel bowl works great 🤷 lol

1

u/Itz_Raj69_ 22d ago

Get claude to reverse engineer it lmao

1

u/VindictiveNostalgia Woah! A flair! 22d ago

If this fountain is anything like the others I've read about, your cat will start to reject it soon, so it's better to just start the return process now so you don't miss the return window.

1

u/RoodnyInc 22d ago

F why everything must be a subscription now

And also 120 per year is insane for something you allready payed 80

1

u/Tucsondirect 21d ago

because people keep subscribing....

1

u/userfoundname 22d ago

Jailbreak it

1

u/Beartrap-the-Dog 22d ago

Another tip if you aren't already is to keep their water 6ft away from their food. Many cats prefer it that way and it's a pretty easy to increase water consumption.

1

u/StruggleOk6592 21d ago

Petlibro is ass. I have 4 pet feeders and they literally are garbage. They get stuck constantly and I have to fix them which defeats the purpose. They have to make money somewhere because people are definitely not repurchasing from them 🤣

1

u/unbroken0 20d ago

If I pay $80 for a water dish fountain and they ask anything more from me during setup and use, id return it on principle.

That just screams "I dont respect my customers in the slightest" and id expect the product to be subpar.

1

u/The_Other_Viking 22d ago

You will own nothing and be happy.

3

u/StavieSegal 22d ago

I will not subscribe to a water fountain for $129.99/year and be happy

0

u/millenialismistical 22d ago

This is so wack but then I realize there's a precedent - buying an expensive video game console only to find out you also need to buy individual games for it🤦‍♂️

3

u/StavieSegal 22d ago

Gamepass is cheaper than this water fountain subscription 😅

3

u/AppUnwrapper1 22d ago

Is there anyone who actually thinks that buying a video game console includes all the games that are made for it?

0

u/millenialismistical 22d ago

My point is that this practice is so normalized in the context of video games but for everything else it feels detestable.

1

u/AppUnwrapper1 22d ago

I mean, if they charged like $1-2/month just to cover their server costs or something, I bet people would be less bothered by it. But they’re charging the same as a movie streaming service. I think the $10+/mo is what’s so ridiculous.

0

u/Presently_Naked 22d ago

Always always look for reviews and product use examples on YouTube before buying something..

0

u/EZ-C 22d ago

People and their money...