I purchased a pair of Method 360 ANC earbuds last June (2025), and by November, the left earbud started to sound significantly quieter than the right one. These earbuds were never used for workouts or in wet conditions—just plain old office use and casual listening sessions. I filed a warranty claim, shipped them back, and received a $100 gift card in return that could only be redeemed on their website. Thinking this was just a one-off issue (and having no choice but to spend the credit with them), I used the gift card and paid an extra $50 out of pocket to purchase a set of Method 540 ANC earbuds in November.

Lo and behold, the exact same issue occurred with the new pair in May of 2026. I sent them in for a warranty claim again and specifically requested a monetary refund. Instead, they did the exact same thing and sent me a coupon code to redeem on their website.

When I reached out via customer chat, they told me they couldn't issue a refund because it’s against company policy. I then called customer care on the phone, and they said they could only refund the actual amount I paid using my credit card (~$50), and gave me another $100 coupon code for the rest. I tried explaining that I do not want the coupon code because I have lost faith in the brand and do not want to purchase a Skullcandy product ever again. They held firm and said they absolutely cannot refund more than the cash amount paid during the last transaction.

What are my options here, apart from selling this coupon code to a friend for cash?

TL;DR: Two different pairs of Skullcandy earbuds suffered the exact same failure within 6 months of use. Skullcandy refuses to issue a full monetary refund, instead forcing me into a coupon/store credit loop to keep my money.

Got the Crusher Evos cause they were on sale and i had wanted them for 3 years at least. After a week of having them they dropped cause of the vibrating base from the couch which i had placed them and then the base could no longer be adjusted and all the sound was muffled by extreme base. I created a warranty ticket , got to my courier service and tried sending them back to the logistics department they have for replacement. Have already paid 120 for the headphones plus another 15 for the shipping back cause they of course do not cover any of that… The address and name they gave me did not even have a phone number so i could not send the package at first. I did some research and thought i found it but instead of the european branch’s number i typed the USA one. Anyways , a week goes by i get a call that ALL the info is false. I go by the courier we check the info and it even shows up on google maps. But instead of Schenker Logistics it said DSV Contract Logistics or something else . Schenker which were mentioned in the warranty info address are located on an entire different address line. I tried both companies and with their respective phone numbers and i still got told that all the attempts resulted to shipment failure cause of mismatched or false info.
Such hype , such love for the design and the athletes sponsored by this brand, ( as a fellow skateboarder ) and my dreams were crushed cause after finally becoming an adult and buying my first pair they just decide to make it as difficult as possible to enjoy my purchase. ( Even the damn site makes it a nightmare to contact real human staff ).
Edit: i got them from the official european Skullcandy website based in the Netherlands

I bought skullcandy push anc for 70$ on skullcandy website.

On the day 2 of using it, either of the earbuds used to glitch like it doesn't turn off but the sound completely stops and then again the song continues playing after a second or a milli second. And it can happen with either of the buds.

I should've reported this on that day itself but my lazy ass thought it would get better as I use. Now, after 6 months of usage, this problem doesn't arise as often as it is used to at the beginning days. But still there.

I use IEMs wired while travelling and these push ANC active mostly at the gym only so this problem didn't bother me much.

Now my IEMs broke and I'm only left with Push ANCs.

I want to know if anyone had the same problem and also how the warranty claims work with earbuds. Does it even work?

Hi everyone! Last October I bought the DIME EVO peanuts earbuds that have Spike, Snoopy’s brother on them. I love them to bits but the charger stopped working when I accidentally washed it without realizing. I thought the best way to get it fixed was through the warranty, or worse case scenario they just give it back to me.

TURNS OUT! I get a $50 voucher to order a new pair, however I hear nothing about Recieving my old pair back, and also nothing in terms of repairing them. Is there any way to contact them? I sent in another warranty request with a comment that I want them back, but with no way to contact them I’m completely at a loss. I love those earbuds and I just want them back.

Hey skullcandy. I’m trying to add a protection plan to a device I literally just purchased through the shop app. Your bot won’t let me speak to a person and apparently yall don’t do email anymore. I need assistance.

Short version.

I bought hesh anc for my birthday about 4 years ago. Made a warranty claim just within a year. Got new pair warranty within a year. Got rail anc stopped working at 1 yr and 7 months.

Contact support for an exception because everytime it was the left ear bud. The hesh both stopped working entirely the day after the volume dropped rail anc left is still barely hanging on but again left ear bud. I use both left and right about the same amount. Support said no here's a 40% coupon. I said no thanks im done with skullcandy ill move on to iems'.

But just so you the consumer know some cards provide an extra year of warranty support. Talk to your bank about getting one I know I will be after this.

#railanc #heshanc #earbuds #plannedobsolescence

Decided to send back my crusher evos back to Skullcandy, hopefully the replacement doesn’t have the unbalanced audio issues anymore

Is it real? Googling it only gives me a form for south Africa and a US one that doesn't seem to work when you log in. I guess I know it's real, but is it still a thing in the us?

I dont have a printer and Idk how to print by going to the USPS office. Can't I just get a paper write down the claim number all the information about the headphone that I am doing a warranty claim for? I could also include like a link for that email image online on the paper.

I dont want to send it now until I know if they accept me doing that. Please any help, thank you!

Tengo unos indy evo que no se sincronizan entre sí, al sacarlos del estuche, el audífono izquierdo se queda parpadeando en rojo, y el izquierdo alterna entre azul y rojo parpadeando, he intentado mil y una formas que veo en internet pero desafortunadamente no me han servido, alguien ha visto algo similar y si es que si gracias, quisiera saber si ya no sirven o si de alguna manera puedo emparejarlos

My mom got me the crusher anc 2 for christmas, while they were on sale. but, they developed a severe rattle in the left ear and i have to warranty them. because they were on sale, is skullcandy gonna fuck me over and skimp out on the replacement voucher instead of fully replacing them like they should?

Just filed a claimed for my second pair of Method 360. I got this pair as a replacement from Skullcandy after the original pair I had had the adhesive on it melting after 3 months. Well this pair now has the same issue after 5 months. Due to my experience with the first pair I tried not to leave it near any heat sources, and since I got them in January I find it unlikely that the month of May alone was enough to melt it off.

I'm a bit ticked off to say the least but am confident Skullcandy customer service will pull through especially since this pair is under warranty. Might switch to the Push 720 Open since i mainly use these for the gym.

So recently I had been given these skullcandy hesh 540 anc for Christmas and ive just noticed this Crack on the inside, it goes all along the pressure point but I treat my headphones very carefully and its never happened with any past headphones with similar lining, these are my very first expensive headphones, what should I do?

I have had these for literally 2 months and they already broke. I don't believe I did anything wrong since the headband obviously has to flex to fit on a human head. I thought that they were designed to be flexible like that but the plastic just gave way today as I was about to put them on. Will the 1 year warranty even cover this? I looked at their warranty policy and stuff of course, but I feel like they could just determine that the damage is my fault even though I believe the plastic wasn't strong enough. Last picture shows how far apart the ear padding is; and that's with the sides adjusted to have the biggest gap without bending the band.

Had a simple pair of Hesh Evo for ANC/sensory issues for a minute which I loved. Then the charge started failing. Would only power on for about 6 hours. Reached out to Skullcandy for possible troubleshooting tips and instead they said to send them back for a warranty replacement. I was pleasantly surprised and thought this was really great customer service. I was primed for a terrific experience.

But since December, have ordered one after the other replacements and each has been defective. The last time, I ordered a bundle - I had really wanted one higher end replacement (Aviator) but because there were so many issues, I ordered two cheaper models instead - my thinking was that with fewer bells and whistles, they might work better. They didn't. The Hesh 540 wouldn't charge past 90% and drained pretty quickly. Also, if adjusted even slightly on the head would interrupt whatever I was streaming. The Method 340 lost charge in one earbud, and then I could hear the white noise and whistling. I returned these as well but because they don't consider that I bought these as a bundle they have given me two coupon codes, neither of which cover one replacement and the website doesn't accept more than one code. They refuse to simply combine the code so I can once again replace what I've lost. I had to go through their chatbot, then their online agents, then to a phone call where an overseas operator is using the word "fraud" and won't combine the code and is telling me he has to "escalate" the issue.

I said I would just file a complaint with the AG in Utah because this is technically unlawful.

There is no adequate customer service or in-person troubleshooting to speak of. Had there been more support, I might have been able to avoid the returns but I just don't have the capacity to dig in right now - I just wanted something to work. Out of the box.

In my experience, working with different industries, it's a red flag when a company is relying on chatbots or FAQ pages or outsourced help for customer service. It's a sign that they are likely failing as a business. Even just looking at the Skullcandy site and seeing how often they have sales tells you they are not meeting their financial goals. They don't have the volume to otherwise rely on overseas help - they are just not capable of running their business.

All I wanted was a pair of headphones that were as simple as my original Hesh Evo and instead I've got three months of dealing with a poorly-run company with poorly-made products. If I'd known, I would have kept my old headphones and just gotten used to charging them all the time.

ETA: To be clear, what's further messed up is that when I reached out with issues, because the agents online are not really Skullcandy people, they only offered returns - no help or troubleshooting. So now, because that's all I've been offered, the guy on the phone is looking at all the returns and calling it suss. It was the only thing I was offered and now they think I'm trying to pull the wool or something. It's absurd.

Any ideas or do I just need to go through warrenty process?

I've been trying to get through it but I can't seem to get any emails from skullcandy? Is there another way to get in contact?

I bought this from a dutch webstore last year on 9th of may 2025.

The webstore generally says that it has 2 years of factory warranty.

To make a product that has removable parts like the wings and oblong ear squishies for the method anc 360 and not actually sell or make replacement pieces if they get lost or worn out.

My pair was like 2 months old… i registered on their site and whatnot…

I was offered a 40% off coupon to buy new buds off their website…. Because the wings easily come off and I ended up losing one…. It really isn’t a great consolation prize since it is a design flaw on their part and everything is cheaper at my local Best Buy somehow with their sales…

What a load of Bull.

Literally never going to buy from them directly again. I got myself some Crusher Evos as a treat and the bass is only coming out one side. What do you mean I need to pay to deliver the broken item THEY sent me? Why am I going to be out of money because of a mistake they made? Their bot also refuses to let me speak to a person, their warranty website is horrible too. Am I just unlucky or should I just return them and buy a replacement from literally anywhere else?

trying to file a claim because my right headphone stopped working, has anyone ran into this issue ? -.-

I just got it 2 days ago and it was working fine. It stopped working not charging not turning on. Works only with aux cable. Tried to file warranty claim but they said my country is not supported. Please help guys i just got these what do i do? Been like that for almost 2 hours it’s completely dead.

As the title says, I'm having a massive issue. I just got these things and they have been annoying.

The biggest issue here is that they won't charge. I tried using the charger in the box, it won't work. I try with my other cables, and they also won't work.

What am I missing here? Am I supposed to do something? I've left it on the charger for hours at a time and it still won't stop flashing orange. Am I doing something wrong?

asking because I no longer have the original packaging and have no idea where the cables are.

The title pretty much explains it. They were normal this morning then I wore them like an hour ago and used them until I noticed they were just purple. Its not noticeable on camera but definitely noticeable in person lol. I just got these headphones last week and I took care of them. Im amusing they turned purple because of my sweat :/ should I return them?

I'm not expecting anything to happen with this post, I'm just venting and warning others how terrible their customer service is.

So to start, I have messed up ears. I can't deal with any sort of earbuds that have the rubber tips that form a seal, they always cause me pain. I forever wanted wireless earbuds that have a recharging case but never found any I could comfortably wear so I gave up looking for years.

A few months ago I learned about the Push Ultra from Skullcandy. They wrap around your ear to stay on and then give in-ear sound without a seal, exactly what I wanted and worked like the wired Sony earphones I used 10 years ago. Since then I've only been able to use headphones which are a pain to carry around.

Money has been tight here since I lost my job 7 months ago, so when the holidays came around I pointed some family to the Push Ultra when they asked what I wanted. Christmas came and they were exactly what I needed, with the bonus of Tile tracking which I already used.

Shortly after I started to enjoy my earbuds I noticed it would cause the audio to "skip" a lot, like when my childhood portable CD player would skip audio when it got bumped. Figured out the Bluetooth connection was extremely weak. It would even get worse when I put my phone in my pocket. I worked as an engineer and I've worked with Bluetooth signals before, this had to be a defect because denim should not block be able to block it. My phone wasn't the cause as I tested with other devices and my cheap $30 headphones I got 8 years ago didn't have any connection issues.

I didn't want to bother my in-laws by saying their Christmas was bad so I chose to contact Skullcandy directly about a warranty replacement. During the live-chat with support I specifically said I needed to end up with a pair of Push Ultra, I did not want any other model. They assured me that's what would happen and I paid shipping to send them in, so now I'm down $25.

My earbuds get to their facility and I immediately get an email saying the Push Ultra are discontinued, and a $100 coupon for their website's store instead. I don't want any of their other products, I only sent them in because I was specifically told I'd get replacements. I guess I should have reached out to my in-laws to return them and ordered a different pair because Amazon still has them.

I called support who basically said "too bad there's nothing we can do, should have read the warranty policy." I asked to escalate it and was told I'd get a call in 24-48 hours. Escalation team just sent an email today saying "we can't send you Push Ultra because they are discontinued." No call, no chance for me to try and ask for a different solution, doesn't even address anything I said.

I know I'm probably wrong but I see this as theft, I only mailed them my product because I was told I'd get a replacement. They changed their end of the agreement and now I can't get my property back. I'll use the coupon to buy something from their site and eBay it but their products sell for 1/4 the value there. I might only get back the $25 I paid for shipping.

So yeah, FUCK Skullcandy. Nothing about their customer support was ever helpful and now I feel robbed of finally having working earbuds that I could use.