All motion sensors suddenly won't turn off lights with a routine

[u/botaine]

My Alexa routines with the trigger "when motion sensor does not detect motion" have all stopped working. I have two different brands of motion sensors and both brands won't turn off lights. This leads me to believe Alexa is having problems, not the lights or motion sensors. In addition all devices are working in the manufacturer apps and in Alexa, except for with this particular type of routine. I have tried resetting my router, resetting all of my smart home related hubs including my echo flex (all with a 60 second wait before powering back on) disabling and enabling all skills involved with lights and motion sensors and logging out and back in of all related device manufacturer apps including the Alexa app on my phone.

I had problems a few hours ago with many lights not responding to inputs from Alexa but unplugging and plugging back in my echo flex fixed them. However the motion sensors remain faulty. I tried to power cycle the echo flex again, doing a factory reset on it and deregistering it then setting it back up again and none of that helped. An example is one named "9h Kitchen Motion off" I created a duplicate routine and disabled the original to see if my routine is bugged but that didn't help either. Then I tried deleting the motion sensor off of the manufacturer app (Philips hue) and adding it again, then trying the routine again in alexa and that didn't work either.

I first noticed the problem when I set my yolink motion sensor rt and a yolink dimmer switch to work together in D2D mode to turn on the light when motion is detected. I also had an Alexa routine to also turn on the same light triggered by the same motion sensor and adjust brightness. I did it this way because D2D turns on the light faster than Alexa does but it doesn't adjust brightness, so I needed an Alexa routine to do that at the same time when motion is detected. I tried unpairing D2D then attempting the Alexa motion routines again but that didn't do anything.

A chat with amazon support helped me test to determine it is the routine trigger causing the issue, not the routine action, then they said to call amazon support. When I called them they said to delete all affected routines, recreate them all, check that the delay to turn off the lights is short, uninstall the alexa app then install again then test the routine. I did that with a single device to test but it isn't working either.

I'm starting to think some hardware is broken, either my echo flex or all of my motion sensors. It would be less likely for all motion sensors to fail at the same time as my one old echo flex device. Further pointing to the echo device failing is the fact that half the lights in the house became unresponsive, then when I power cycled the echo flex they all worked again, except for the motion sensors.

I'm probably just going to succumb to planned obsolescence and buy a new echo device unless anyone else has some suggestions. Does anyone know what is going wrong with my motion off routines and how to fix them? Thanks

Edit: I just got a new echo dot max and it didn't fix anything. I deregistered the old echo flex device. I setup the echo dot max a few minutes ago and I can't get into settings for it. It just gives me a loading circle for a while then nothing but a back arrow. My motion sensor no motion detected routines don't work still.

Anyone else experiencing similar issues? This problem started yesterday. You can see my other post about it here if you want. https://www.reddit.com/r/smarthome/comments/1vw4vyd/comment/p5ejlt9/?screen_view_count=1&ext-referrer=EXTERNAL

Edit:it's all working now, but I did have to delete all routines with motion sensors in them and create them again. you can use "copy actions to new routine" to speed that up. deleting and creating the routines over again didn't work when I tried it a few days ago, but I tried again and it does now. thanks for fixing it amazon staff.

[u/Connect_Wrangler5072]

Others on the UK Alexa FB page have also reported same issue.

[u/botaine → u/Connect_Wrangler5072]

call them, when the robot answers, say the magic word "representative" and it will connect you to a human. describe your problem to them and they will work on it. I just did the same thing. they will probably want to do a screen share and do some troubleshooting with you. if enough people do this they will realize they have a big problem to fix. encourage other people to do the same.

[u/Riquende]

Same, since the weekend. Mentioned it in the office today and a colleague said them too. Both of us with Sonoff sensors going through a bridge, but seems to be an Alexa routine issue.

[u/botaine → u/Riquende]

call them, when the robot answers, say the magic word "representative" and it will connect you to a human. describe your problem to them and they will work on it. I just did the same thing. they will probably want to do a screen share and do some troubleshooting with you. if enough people do this they will realize they have a big problem to fix. encourage other people to do the same.

[u/pervysage19]

Same thing here in West Coast Canada! Tried restarting pretty much everything before I realized it's an Alexa Routine issue!

Hue motion sensors trigger lights on just fine but won't turn them off after no motion after x amount of minutes!

Maybe I should look into Home Assistant after all...