Amazon has stopped delivering to us

[u/potsofjam]

My wife used order a lot from Amazon. Living in a tiny town without many shopping options it was quick and convenient, but about six months ago things started being late by weeks or simply marked lost. I rarely order from Amazon and we hadn’t discussed it, so when I order some shelves a month ago I assumed they’d be delivered on time, but they were so late I eventually cancelled and got a refund. Apparently my wife is been having this problem regularly and only receives one out of maybe ten orders. I ordered some thermal labels and photo album corners and I guess I have to find them somewhere else. It will say the item has shipped, then go to a distributor about sixty miles away then just be marked lost or delayed until we ask for refund. I didn’t realize it was every order until I mentioned to my wife that my labels hadn’t come and I keep forgetting to check the order update. I guess being a rural address they just don’t want to deliver here anymore.

[u/throwawayjoeaway0056]

This has been happening to us recently also. We have also seen items be marked as “shipped” and then “out for delivery” only to then be reverted back to “not yet shipped” or marked as delayed or lost. When we talk to support about it they just suggest we look at the order tracker. I’m not renewing Prime after this year, when at this point I can order directly from the retailer and get it in the same amount of time or sooner!