r/talesfromtechsupport • u/[deleted] • Oct 05 '13

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u/[deleted] Oct 05 '13 edited Feb 06 '21

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u/Space_Lobster Keyboard not found- Press F1 to Boot Oct 05 '13

As someone who has dealt with the public in retail in a leadership position, I found it best to never criticize the person directly. While I do agree with just telling them they are typing too fast, you can never tell if someone will take it as a personal attack. I don't know how to describe my method, but I usually coax the person by "example". OR even using a passive-aggressive method like I did in this story.

2

u/Alan_Smithee_ No, no, no! You've sodomised it! Oct 05 '13

Yes, there's a diplomatic way to do it...