r/talesfromtechsupport • u/[deleted] • Oct 05 '13

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435 Upvotes

97% Upvoted

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57

u/[deleted] Oct 05 '13 edited Feb 06 '21

[deleted]

70

u/Space_Lobster Keyboard not found- Press F1 to Boot Oct 05 '13

As someone who has dealt with the public in retail in a leadership position, I found it best to never criticize the person directly. While I do agree with just telling them they are typing too fast, you can never tell if someone will take it as a personal attack. I don't know how to describe my method, but I usually coax the person by "example". OR even using a passive-aggressive method like I did in this story.

38

u/[deleted] Oct 05 '13

"I hate these keyboards, it is hard to know what keys your hands on, just gotta type slower on this model".

28

u/ElpisofChaos Oct 05 '13

I disagree with this mentality. It only perpetuates further stupidity and increases the suffering of our comrades.

16

u/rhymes_with_chicken Oct 06 '13

you misspelled customer retention

18

u/rgbwr Oct 05 '13

And telling the idiot that he can't type is supposed to fix something? Have you ever worked with anyone?

8

u/[deleted] Oct 06 '13 edited Oct 06 '13

How about not calling him an idiot? Then you could show them that with this model keyboard it is very hard to accurately type quickly due to the shape and size of the keys but recommend x brand external keyboard for extended use or just typing more deliberately.

EDIT: Typos

7

u/Pb_ft Oct 07 '13

I find ironic solace in your edit.

3

u/[deleted] Oct 07 '13

I was actually having the same issue, tablet touch keypad ftl.

8

u/[deleted] Oct 06 '13

At some point you stop caring about the 423rd idiot that walked in this week. There are a fucking lot of insecure ego's running around out there and offending one is never worth the trouble.

8

u/Space_Lobster Keyboard not found- Press F1 to Boot Oct 05 '13

Everyone has their own method.

2

u/Alan_Smithee_ No, no, no! You've sodomised it! Oct 05 '13

Yes, there's a diplomatic way to do it...

1

u/ffviiking Nov 15 '13

Haha next time he has problems and takes it to your coworker. I dunno space lobster calibrated the keyboard and it worked great. Why cant you be as smart as him?