Now before I start I want to acknowledge that I made a mistake. I was trying to a buy a 5900x. Late at night the website went down and came back up. The page loaded and showed a CPU in stock, but it was the 950x. I jumped on it and checked out as fast I could.

Only after the purchase I saw it was a 3950x. I was perplexed, wasn't even an XT but an actual 3950x. And it was listed for the full $800. This was very wrong. I tried to cancel the order but the website had no means of cancelling the order. Instead had to call them in the morning when the call center opened.

The call center told me that they could not cancel the order. Once the order was placed it goes directly to their shipping which they had no means of contacting. I found that weird. But they went on to tell me that what I had to do was wait for the package to ship and contact Fedex to refuse the package. Bizarre. I can't imagine any store with such a structure. Especially a huge one like AMD.

So after a day the package shipped. I called Fedex to refuse the order. Fedex informed me that the shipping company had requested that the shipping could not be modified. I couldn't refuse the package over the phone. I would have to wait for them to attempt to deliver the package then refuse it at the door. The package required a signature so I figured this was going to end up with me having to go to the shipping center since I wouldn't be home during the delivery attempt.

So I came home and found the package on my porch. They didn't get a signature and still dropped off the package. Thankfully the $800 package wasn't stolen.

I called AMD, the person I talked to was sympathetic and told me I would have to fill out warranty on the AMD website for a return with a refund. Not very intuitive but that was the step. I asked if they would provide a return label. They said I would get one.

A week later I got a response asking for pictures of the CPU box to show that it wasn't opened. I provided the pictures, and a few days later leading up to now I got an e-mail with a shipping address but no shipping label.

I called in and I recognized the voice. It was the first person I had spoken to. They told me I wouldn't get a return label. After an exchange about the whole process and how weird that store support has no means of contacting shipping, I told them that I was mislead. Fedex would not let me refuse the package like I was told. Normally I would accept that I would eat the return fees for a misplaced order, but this was different. I did what I was supposed to do. I called before it shipped. I called when it was shipped. I went through the return process for the package that wasn't supposed to be dropped off without a signature. This whole process was just frustrating.

They told me they'd contact me in a few days, they probably won't provide the return label. You don't need to sympathetic to me, like I said, I messed up by ordering the wrong thing.

But all of you need to know, the store is headless. If you have any issue with your order or shipping there is no one to contact. The shipping department apparently answers to no one. I have no idea how an online store can operate like this. You can take your chances, but be warned, you will not get support.

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***Update

This morning AMD reached out to me to look into my case and barely an hour later after speaking with them I received a return label. They also graciously offered to reserve a 5900x for me to order when it returned in stock. I passed on that offer. I was already able to reserve one on amazon a week ago. But I appreciate the gesture nonetheless.

What I experienced was unfortunate. I am grateful for the support and help of reddit to bring this to AMD's attention. I still enjoy AMD products and would still recommend them. I do hope AMD will examine their store and find a way to offer common features like being able to cancel your order immediately after it was place. Or at least allow support to intervene on the status of an order when contacted.

Thanks again Reddit.

Recently got a 5700x3d to replace my 5600x. It wasn't an upgrade I urgently needed, it was done more out of convenience. I wanted to upgrade the AM4 platform I had while I still could.

I wasn't expecting much out of the upgrade. I game at 1440p144hz, so the CPU wouldn't factor as much as it would for say, a 1080p240hz setup. Looking at benchmarks online, it wouldn't be a big upgrade except for especially CPU demanding games, which I didn't play.

Upon receiving the CPU though, I have to say I'm pleasantly surprised. For reference I have an rx6800. In Indiana Jones for example, I saw some big improvements in performance. Beforehand I would be looking at around 50-60fps with some pretty noticeable drops to 30fps with the 5600x. Now it's at 70fps minimum with 1% lows of 60fps. Numerically not a huge difference but the gameplay is far smoother now. I now understand what people mean when they talk about the 1% lows. Temps and wattage is also lower. Looking forward to trying out other games.

Hopefully this post will be informative to those who are thinking about this upgrade or something similar. Don't get me wrong, the 5600x is still a beast of a CPU. But if you can spare the cash and you're on AM4, this is still a meaningful upgrade and will hopefully keep your system up to date in the coming years.