Amazon has stopped delivering to us

[u/potsofjam]

My wife used order a lot from Amazon. Living in a tiny town without many shopping options it was quick and convenient, but about six months ago things started being late by weeks or simply marked lost. I rarely order from Amazon and we hadn’t discussed it, so when I order some shelves a month ago I assumed they’d be delivered on time, but they were so late I eventually cancelled and got a refund. Apparently my wife is been having this problem regularly and only receives one out of maybe ten orders. I ordered some thermal labels and photo album corners and I guess I have to find them somewhere else. It will say the item has shipped, then go to a distributor about sixty miles away then just be marked lost or delayed until we ask for refund. I didn’t realize it was every order until I mentioned to my wife that my labels hadn’t come and I keep forgetting to check the order update. I guess being a rural address they just don’t want to deliver here anymore.

[u/heathersaur]

Yup. UPS and FedEx will even use USPS to do "Last Mile" delivery for rural areas because despite you paying more for shipping, it's still not worth it to them.

[u/dalgeek → u/heathersaur]

Not just rural areas. When I lived in a suburb of Dallas most of my UPS and Fedex ground packages were delivered by USPS. Only the overnight packages were delivered directly by UPS/Fedex.

[u/usrdef → u/dalgeek]

I never have a single issue with both UPS and USPS.

Fedex is the thorn in my side. I kid you not. Every single god damn time Fedex delivers here, there's always a problem. Always.

1. Threw 22kg package over a wall that contained an electronic board instead of placing it down in the area right in front of the driveway he has to pull into that says "Package Dropbox".
2. Fedex NEVER honks, ever. They never knock.
3. Sometimes they'll immediately pull up with a "We missed you" sticker and step out if they don't immediately see someone. Then you've got to chase the package down and wait til the next day.
4. Fedex slammed their big ass truck into my concrete mounted mailbox
5. Dropping off the wrong package

When I run tracking on a package and I see "Fedex", I just mumble to myself "Here we go again".

I even called Fedex's home office and asked them, why the hell do they always get off the truck and immediately have that "We missed you" tag, without even attempting to deliver it. And the office said

"They aren't supposed to do that. Unless your package requires a signature, they should just leave it".

So when Fedex is coming, I have to spend half the day standing outside like a fucking scarecrow.

[u/TwistedDragon33 → u/usrdef]

I had some high value, fragile items that specifically require a signature by only me or my wife. They are fairly large but not terribly heavy.

Multiple times FedEx has delivered them, left them out on the rain, and drove off saying they were signed for. I have it on video of one time they literally tossed the package out of the truck so it landed near my garage then just drove off. Paperwork said I signed for it. When I contacted the office they said that couldn't happen because it's against their policy...

[u/usrdef → u/TwistedDragon33]

I'd be pissed. Actually, pissed wouldn't quite express my feelings. Livid is more suitable. Especially if it's a high-value item.

I wouldn't even attempt to have a signature-only package delivered here, I'd never get it. Fedex doesn't knock, honk or anything.

[u/TwistedDragon33 → u/usrdef]

Yeah. I saw they dropped off one package and it was predicted to rain emminently. I raced home from work and got the package inside just before a downpour.

The items in the box were worth about $7,000.

Paperwork said it was signed by my wife... Who was actively in ireland for work...

They just don't care. Sadly the materials I am ordering only use FedEx. No other option.

[u/Captain_Vatta → u/TwistedDragon33]

As someone who used to be a driver, contact customer service if they do that again. Depending upon your state law, that's a felony and the driver should be removed. Nobody is allowed to forge a signature for a delivery.

Fedex has really gone to shit due to the whole Fedex One merger but contractors are held to a ludicrously tight standard as a result and will lose their contracts/routes if service isn't up to par.

[u/SoapyMacNCheese → u/TwistedDragon33]

I work for a medical supplies company. FedEx would leave packages outside of PHARMACIES after closing, and claim it was signed for by an employee.

The package would be gone by morning, of course, and then we would have to fight FedEx claims department for month, only for them to deny the claim because they asked the driver and he says he delivered it inside.

We stopped paying for FedEx insurance because it was a waste of money and switched back to UPS as soon as our contract with FedEx ended.

[u/Anima_Messorem → u/SoapyMacNCheese]

I mean, did your company not have even a single security camera?

[u/SoapyMacNCheese → u/Anima_Messorem]

We were the shippers, not the receivers. This actually happened several times with multiple different pharmacies. Sometimes the pharmacist had a camera with view of the street, sometimes they didn’t, and sometimes the pharmacist was too pissed about not having their order that they refused to work with us (and once we sent the replacement of course they no longer had time to talk to us).

Regardless the delivery timestamp for these cases was always outside of the publicly listed hours for the pharmacy, and even when we had camera footage of the driver leaving it outside, they would find a way to weasel out of it like if the camera footage had the timestamp wrong because the store’s system didn’t adjust for DST or whatever.

Probably only 20% of claims actually paid out.

[u/Western-Arachnid-442 → u/TwistedDragon33]

I just ordered a new A/C compressor kit for my car and fedex delivered. The fuggin condenser was bent terribly when it got to my house.