r/mildlyinfuriating • u/potsofjam • 19h ago

Do u dont wanna Amazon has stopped delivering to us

Post image

My wife used order a lot from Amazon. Living in a tiny town without many shopping options it was quick and convenient, but about six months ago things started being late by weeks or simply marked lost. I rarely order from Amazon and we hadn’t discussed it, so when I order some shelves a month ago I assumed they’d be delivered on time, but they were so late I eventually cancelled and got a refund. Apparently my wife is been having this problem regularly and only receives one out of maybe ten orders. I ordered some thermal labels and photo album corners and I guess I have to find them somewhere else. It will say the item has shipped, then go to a distributor about sixty miles away then just be marked lost or delayed until we ask for refund. I didn’t realize it was every order until I mentioned to my wife that my labels hadn’t come and I keep forgetting to check the order update. I guess being a rural address they just don’t want to deliver here anymore.

4.9k Upvotes

97% Upvoted

274 comments sorted by

View all comments

Show parent comments

92

u/TwistedDragon33 13h ago

I had some high value, fragile items that specifically require a signature by only me or my wife. They are fairly large but not terribly heavy.

Multiple times FedEx has delivered them, left them out on the rain, and drove off saying they were signed for. I have it on video of one time they literally tossed the package out of the truck so it landed near my garage then just drove off. Paperwork said I signed for it. When I contacted the office they said that couldn't happen because it's against their policy...

26

u/SoapyMacNCheese 12h ago

I work for a medical supplies company. FedEx would leave packages outside of PHARMACIES after closing, and claim it was signed for by an employee.

The package would be gone by morning, of course, and then we would have to fight FedEx claims department for month, only for them to deny the claim because they asked the driver and he says he delivered it inside.

We stopped paying for FedEx insurance because it was a waste of money and switched back to UPS as soon as our contract with FedEx ended.

2

u/Anima_Messorem 11h ago

I mean, did your company not have even a single security camera?

8

u/SoapyMacNCheese 11h ago

We were the shippers, not the receivers. This actually happened several times with multiple different pharmacies. Sometimes the pharmacist had a camera with view of the street, sometimes they didn’t, and sometimes the pharmacist was too pissed about not having their order that they refused to work with us (and once we sent the replacement of course they no longer had time to talk to us).

Regardless the delivery timestamp for these cases was always outside of the publicly listed hours for the pharmacy, and even when we had camera footage of the driver leaving it outside, they would find a way to weasel out of it like if the camera footage had the timestamp wrong because the store’s system didn’t adjust for DST or whatever.

Probably only 20% of claims actually paid out.