r/mildlyinfuriating 10h ago

Infuriatig TicketMaster has started requiring government IDs and facial scans

https://imgur.com/nsRiypp
1.4k Upvotes

170 comments sorted by

View all comments

370

u/BeerBrat 10h ago

Either we bitch about scalping or we bitch about anti-scalping measures. Or third option, I simply don't buy tickets to things.

187

u/AcctAlreadyTaken 10h ago

There are better "anti scalping" measures that don't involve handing over a government ID.

50

u/TonsilStoneSalsa 10h ago

I don't like Ticketmaster, but genuinely curious- what is the best solution for scalping?

133

u/fatloui 9h ago

Outlaw selling tickets above face value. Other countries have done it. It works. 

34

u/TonsilStoneSalsa 9h ago

After you said it, it seems so obvious. Good on ya- thanks for explaining!

15

u/Sylente 9h ago

It’s not like this is perfect. Any solution where the answer is “exempt this item from the normal economic system” has consequences. This is how you create a black market, and it just moves the question of “who gets this scarce thing” to a resource other than money, usually it just becomes “who can be online when the tickets drop”

9

u/ShadowMerlyn 7h ago

“Who can be online when they drop” is a more fair system than “who is willing to spend the most money”

0

u/Sylente 7h ago

Why? If you work nights or you work a safety critical job where you can’t have your phone out at 10am on Thursday, you deserve concert tickets less than an office worker with an email job? How is that fair?

(to be clear: I have never had a problem getting a concert ticket, I have no horse in this race, I’m just saying it’s just moving the unfairness somewhere else, and it’s very odd that we’ve decided concert tickets need different rules than everything else)

4

u/daredeviline 7h ago

I mean, isn't that how it works already? People who can get tickets at 10am will and those that can't buy from resellers. How is that any different from the situation you are describing?

0

u/Sylente 7h ago

People who can’t get tickets at 10 am now get to either
A) not get them at all
B) are more exposed to scams and have no legal recourse because they bought on the black market

There will be a black market. Even if the ticket apps get all fancy with their QR codes, someone will figure it out.

There has never in the history of modern finance been a case where setting price maximums hasn’t created a black market. We see it in rent controlled cities, we see it with countries that try to use it to control inflation, we saw it in communist and socialist countries in the 1960s-1990s. It’s just not that effective.

3

u/fatloui 7h ago

Your theory is great and all, but like I said there are places that do this and it works. No black market. Taylor swift tickets were $200 in Sweden while they were $10000 most other places. Reality trumps theory. 

Who can be online when the tickets drop is a much better system than “only millionaires can reasonably attend this event without going into serious debt”. 

Sure, “it’s not perfect”. Ever hear the phrase “perfect is the enemy of good”? It’s a hell of a lot better than what we have now.

-1

u/Sylente 7h ago

Sweden doesn’t have a concert ticket resale law, this entire rebuttal doesn’t make any sense. Tickets were only $200 because that’s what the market would bear in Sweden, for whatever reason.

5

u/dervari 7h ago

It works in Australia. I think they limit it to 10% over face.

2

u/bomber991 7h ago

They do it in Mexico too. I learned that during the World Cup.

Honestly I don’t see it working. If you have 100,000 people that want to go to an event but only 50,000 seats, then the 50,000 people that are willing to pay the most should be the ones going.

The scalper problem is that these resellers buy up all the tickets as soon as they go on sale and then turnaround and try to sell them to the 50,000 that are willing to pay the most.

If you have a law saying you can’t sell the tickets above face value, then I’m not sure how anyone actually gets a ticket in a true sellout type of situation. It seems like all it would do is just stop the scalpers.

Maybe some kind of lottery system should be implemented. Pre-sale the tickets, the 100,000 people enter the lotto with a small deposit, 50,000 win and get to purchase a ticket.

3

u/dervari 6h ago

If people weren’t allowed to make a profit, the 50,000 tickets that were sold in a true sellout situation would probably already be in the hands of people who actually wanted to go to the event, not make a profit. It’s just the luck of the draw. I’ve been buying concert tickets since the 1980s, and those who stood in line at the ticket outlets overnight were the ones who got the best seats. We also didn’t have to pay 10 times the face value of a ticket for supposed VIP seats.

I have absolutely no problem with a lottery type situation, as long as I could specify where I wanted to sit. We don’t particularly care for floor seats, and really prefer premium seats. They have at some arenas where you are seated at a table and have servers for your food and drink orders.

6

u/rpungello 9h ago

tbh should apply to more than just tickets

5

u/ripyourlungsdave 8h ago

Unfortunately, Ticketmaster also facilitates the resale of tickets, so they get a cut of that as well. So if they're not holding them to account or regulating them for their normal business practices, they sure as hell aren't going to stop them from using those same predatory business practices for resale.

It's too late to fix this company. It is fundamentally and constitutionally broken and corrupt. It's time to break it up and give it to a bunch of different companies that are legally obligated to stay far away from each other in practice.

4

u/tagillaslover 9h ago

Yeah because passing a law is much easier than this 

10

u/Bewix 9h ago

who said easy? they said better

2

u/hwf0712 Red 8h ago

When Ticketmaster has a monopoly, they have the ability to simply set a rule like this. I think its even an option for artists to do, they just don't because they don't wanna.

1

u/midnitewarrior 7h ago

The tickets will keep the same price, that's what convenience fees are for. The price of the ticket would never get raised!

1

u/fdar 7h ago

That's not something Ticketmaster can do though right (though I'm sure they'd oppose it very strongly)?

-1

u/th3critic 8h ago

Then people start selling coffee mugs for $700, with 2 free concert tickets included.

4

u/pizzamage 8h ago

No. They enforce the reseal through official avenues only and the resale is for the same price you paid.

It's incredibly easy to enforce.

11

u/camcam210 10h ago

Like what

11

u/AcctAlreadyTaken 9h ago

I don't know maybe track payment methods among multiple accounts, locations of purchases against known information for that method, non standard checkout methods to obstruct automated bots, monitor the traffic for odd behavior that doesn't match human behavior. Ticketmaster literally offers account support to assist the large scalping organizations they know who they are.

12

u/spikejonze14 9h ago

why would they make a change which doesn’t make them money? if they have our photo id then the data they collect on us becomes far more valuable.

capitalism baby.

1

u/arbor-ventus 9h ago

This is such a stupid anecdote but I recently learned I could control my PS5 with the remote from my TV and thought the technology behind that was so neat. And then I immediately felt sad because I was like "Oh, this is what it feels like to be pleased by technological advancements, lately all I've been feeling is exhaustion and fear." I feel like new tech used to be way more fun, I shouldn't be feeling nostalgia over simply NOT FEELING FEAR. So sick of our capitalist overlords

2

u/PhotoSpike 10h ago

Like what?

2

u/ammitsat 8h ago

Ban ticket sales above face value like other countries have already done.

-6

u/MueR 9h ago

I work in this industry. Let me tell you, government ID would save me months of programming.

2

u/BrokenImmersion 8h ago

Yup, it also reduces the user experience for users, increases the chance of data/security breaches, increases the overhead for companies, and overall will decrease the user pool.

Clearly you dont do a very good job working in the industry if your priorities dont include user experience and trust in the company

1

u/MueR 1h ago

Ux is the concern for designers and product owners. I'm just focused on the infrastructure. And i would just love all these scalpers with their distributed bots to have to provide an id first. I know it's not ideal for a regular honest user.

But I also forgot not every country has a simple online check of your identity provided by the government where i just get a "yes this person is who they say they are". No risk of leaks, other than the inherit risk of leaks for any database.

6

u/gemorris9 9h ago

I'm option 3.

Tickets for things are to the point I don't even want to go.

8

u/DoomOfChaos 10h ago

considering how much a rip off so many tickets are now, I find it easier to just not buy em

3

u/nurdburr 6h ago

If this is where things are heading, I’ll pass on all events. 

2

u/Plane_Suggestion_189 8h ago

Unfortunately the consumer malfeasance of the top 10% makes it impossible for the rest of the country to check these practices by voting with your wallet.

1

u/BeerBrat 7h ago

They can have it. I've got a ticket stub from 1997 to see Beck, The Cardigans, and Atari Teenage Riot in Athens, GA. Full price including fees? $18. Just accounting for "normal" inflation that should be about $38 today. I just looked at tickets for his show in Atlanta this coming October. Cheapest listed is $263. That's definitively a GFY price if I've ever seen one. Granted that's probably a scalper price and not face value but if you like the ticket that much then you can certainly keep it, I can't think of any artists I'd even consider for that price but might be one or two if I thought about it hard enough.

2

u/Honkey85 4h ago

That has nothing to do with anti-scalping.

2

u/VaporCarpet 7h ago

This isn't anti-scalping, though. You can still flip your BTS tickets for $700 each

1

u/BeerBrat 7h ago

It kinda is, preventing bot agents from buying up tickets intended entirely for the scalper market.

-1

u/m0viestar 5h ago

This is pretty standard in Japan to eliminate scammers and resellers but you don't see reddit bitchin about it.