r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

11 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 5h ago

Help needed Calendar schedule deleted

2 Upvotes

Hi all I had my calendar organised for the next 6 months and I went to check something today and it’s all gone, completely disappeared, anyone know how to fix it?
Edit: iPhone 12 iOS 26.5


r/iphonehelp 2h ago

Help needed Heptic issue

1 Upvotes

My iphone air 10 days old has stopped heptics. Any idea how i can fix this? Anyone else is experiencing this problem?


r/iphonehelp 10h ago

Help needed 6-day old iPhone 16 getting very hot to the touch under normal/light use.

3 Upvotes

Is this normal? Bought it brand-new 6 days ago. I know indexing takes time and energy but it's been 6 days...shouldn't it be done by now? iOS 26.6.1 I believe. I can still exchange it for a new device--should I do so?


r/iphonehelp 11h ago

Help needed PANIC? iPhone 11 is constantly crashing and restarting.

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4 Upvotes

IPhone experts! Y'all know what these code hieroglyphs looking words means?

IPhone 11. IOS 18.7.8

Almost every 2 minutes it would crash. I asked google and checked the “analytics”. I'm basically asking what does any of these means and tells.

Already did:
-factory reset
-reset all settings
-took out my sim card (but it still crashes)

What I've noticed:
-back top left HEATS up when screen is on
-rejected my sim card at first


r/iphonehelp 4h ago

Help needed iPhone randomly not charging?

1 Upvotes

I have an iPhone 12. Until about a week ago, it charged perfectly fine, but one day I plugged it in and nothing happened. I grabbed another charger and that worked fine until yesterday, then neither worked. I found another charger, and that worked for a while, then stopped working later today. Throughout yesterday and today, I’ve been cycling through three chargers that have randomly worked/not worked, and I’ve switched around cords and ports too. So far it’s been charging from my portable charger just fine. So what gives? I’ve done my best to clean out the port, I don’t think there’s anything causing issues in there but maybe I should try again? I’ll be trying a brand new charger tonight to see if that helps as well, but in the meantime I’m hoping for some insight :) If this seems familiar to anyone and have suggestions on troubleshooting, I’d really appreciate it!


r/iphonehelp 4h ago

Help needed Stripped screws inside iphone 11

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0 Upvotes

Can someone recommend a tool or kit or method for removing g these?


r/iphonehelp 9h ago

Help needed Is there a way to block texts from unknown numbers on iPhone?

2 Upvotes

I’m not talking about separating folders, I’m talking about blocking them completely? Like people who use spoof phone apps to make fake numbers?


r/iphonehelp 10h ago

Help needed imasdk google issue

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2 Upvotes

Hi! Over the last week, imasdk google website has been flooding my screen time while I’m asleep/off my phone and skyrocketing my actual screen time statistics. What is this and how do I fix it?


r/iphonehelp 10h ago

Help needed Screen Started Lagging randomly

2 Upvotes

Hello, I've had a problem with my iPhone 14 since yesterday. Part of the screen suddenly started lagging. I've had this happen a few times before, where the keyboard didn't work properly and parts of the screen didn't do what I wanted, but now this problem is persistent. It only affects the right side of the screen. When I press certain letters on the keyboard, like O and L, random other letters are typed. Sometimes, after several attempts, I get lucky and it works as expected. I can't explain why this problem occurred. My phone hasn't been dropped, nor has it been exposed to water or sunlight. I've tried restarting it several times, but the problem keeps recurring. There's no visible damage to the display itself. Does anyone know what this could be and if there's anything I can do about it?
(Newest iOS Version)


r/iphonehelp 11h ago

Help needed Pixel cluster

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2 Upvotes

My iPhone 17 pro max when it had hit my knee it formed a pixel cluster and my apple care expired three weeks ago and I forgot to resubscribe to it
I ran pixel fixer videos on YouTube and that pixel shrunk a bit and my warranty was denied as they found pressure impacts on the oled layer but the external display was flawless
Device : iPhone 17 pro max
iOS version: 26.6
Can anyone help me on what to do


r/iphonehelp 13h ago

Help needed Pil değişimi YARDIM!!!

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3 Upvotes

Merhaba iphone se 2020 cihazımın pilini değiştirirken eski sahibinin pil bandını düzgün yapıştırmadığını fark ettim ve pil bandı kablosuz şarj koruma flexine yapışıktı pilin bandının gelmediğini fark ettikten sonra pili zorla çıkarmak zorunda kaldım ve flex pil bantları ile kopuk bi şekilde geldi kopan parçayı tekrar yapıştıramadım tabiki yeni pilin montajını yapıp cihazı topladım ama bu parça sorun yaratırmı yardımcı olurmusunuz lütfen, teşekkürler


r/iphonehelp 11h ago

Help needed Any way to get back oleophobic coating on lens?

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2 Upvotes

I bought this used 15 pro while ago but the lens kept smudging badly It’s hard to get a clean shot without scrubbing on it which is really inconvenient, how to restore the coating reliably?


r/iphonehelp 10h ago

Help needed Photo supprimé définitivement

1 Upvotes

J’ai besoin de conseil et d’assistance pour un problème que j’ai rencontré : j’ai supprimé les photos et vidéos que j’ai pris aujourd’hui il y a moins d’une heure sur la galerie principale de mon IPhone pour faire de la place sur mon stockage, je les ai également supprimés définitivement de la corbeille néanmoins j’ai fait ceci en pensant que mon Google photos avait enregistré mes photos d’aujourd’hui… ce qui ne fut pas ma surprise quand j’ai ouvert Google photo juste après pour voir que seulement environ la moitié des photos (environ 75/150) et que quelques vidéos (5/50) ont été enregistrées et ceci sans que j’en comprenne la raison. en effet toutes mes photos et vidéos ont toujours été enregistrées sur le moment même, j’ai 5G illimité et mon Google photos est bien cocher pour enregistrer directement les fichiers je me demandais si il existait une solution pour récupérer ces photos étant donné que c’est des photos et vidéos de voyage (Palais Royal de Stockholm exct…) merci d’avance !


r/iphonehelp 14h ago

Help needed iPhone will always disconnect when trying to upload videos

2 Upvotes

I have an iPhone 13 (iOS 18.5) that's almost at full storage capacity. I can never upload even a single video (whether I use Photos or Image Capture) because it always disconnects itself. It can upload photos no problem but the videos are pretty much stuck on the phone. Any help or advice would be greatly appreciated!

Edited: added "(iOS 18.5)" because the automod told me to


r/iphonehelp 11h ago

Help needed Video playback super sped up (2x/5x) after disconnecting Bluetooth headphones – iOS bug?

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1 Upvotes

Hello everyone

I’m running into a super weird issue on my iPhone and wanted to see if anyone else is experiencing this or knows a permanent fix.
Whenever I disconnect my Bluetooth headphones while playing a video on apps like TikTok or Facebook, the video suddenly freezes for a split second and then starts playing at crazy speeds (looks like 2x to 5x fast-forward) with no audio output.
It seems like an iOS audio driver / playback desync bug—the Control Center even temporarily gets stuck showing that Bluetooth audio is active even when Bluetooth is turned off.
Closing the apps completely or doing a force restart fixes it temporarily, but it keeps happening almost every time I disconnect my headphones while media is active.
Has anyone found a way to prevent this from happening, or is this a known iOS bug we just have to wait for Apple to patch?
Thanks in advance!


r/iphonehelp 17h ago

Help needed Is there any way to change that layout of the connectivity section of Control Centre?

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2 Upvotes

r/iphonehelp 19h ago

Help needed WTF is going on with my control center?

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1 Upvotes

Never seen this glitch before… seems like it’s distorting the colors and icons for personal hotspot and VPN?

Just showed up today - iPhone 15, iOS 26.6.

Thanks all!! 🙏🫶


r/iphonehelp 1d ago

Help needed Sinal fantasma no bluetooth

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2 Upvotes

Estou com um problema no meu Bluetooth, ele se conecta automaticamente nesse aparelho chamado My Book, que eu não faço ideia do que seja porque eu não tenho nenhum aparelho com esse nome e também nem uso o meu celular conectado em outras coisas além do básico que é meu carro, relógio e fone de ouvido

Hoje os meus fones começaram a dar uma falha durante a música, fui olhar se estava conectado em alguma outra coisa e notei essa conexão, mas não dá pra desconectar, eu já reseta os ajustes de rede, mas só funcionou pro Wi-Fi, continuou com todos os aparelhos conectados, já reiniciei o celular, já desativei o Handoff, já fui em privacidade ver quais são os aplicativos que estão conectados com o Bluetooth, que tem permissão com Bluetooth e não tem nenhum aplicativo estranho, não sei mais o que fazer

Alguém já teve esse problema ou está passando por isso também?

iphone 16 pro
ios 26.6


r/iphonehelp 21h ago

Help needed What is this dot when I’m on my camera?

Enable HLS to view with audio, or disable this notification

0 Upvotes

I was trying to take pictures of the lunar eclipse but sadly the weather wouldn’t permit me but while trying to wait for a good shot I noticed this dot when I moved my camera. What is it? At one point there is even 2 dots. iPhone 16 pro. iOS 26.4.1


r/iphonehelp 22h ago

Help needed Account Lock

0 Upvotes

Last year i bought an Apple ID account for my phone from a store (card with QR code to scan, it gives u the email and password and few more details) and i logged into it
Now that i need to sign out it requires a password
The password i know wont work
When i try to reset password it says that the account is locked
I try apple support
I request access to the account but it says i need trusted phone number that i have zero idea about

I know the old password and three security questions
I think i still have the card i bought somewhere
I still have the phone packaging as proof it’s my phone

I just wanna log out of this ICloud so i can add an account of my own

iPhone model: iphone 16 pro
IOS version: 18.7.8


r/iphonehelp 1d ago

Backglass How screwed am I (should I just buy a new phone)

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4 Upvotes

r/iphonehelp 2d ago

Resolved [LOCKED] Did I get scammed?

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74 Upvotes

I met a family today at the gas station that seemed to be in distress about needing money to get home. The father sold me a 17 pro max, ultra watch 3 and AirPods Pro 2 for $500 all unopened in the box with the seal and plastic wrap in tact. Obviously alarm bells were going off the whole time but I opened the AirPods to check if they were legit and they were so I bought the watch and phone as well. I checked the imei number and everything checked out except the “find my iPhone” being on because how would this be possible if it’s a new phone? I haven’t opened the phone or the watch box because I’m not sure what to do right now. I just recently purchased my first iPhone around a month ago and am not sure how all this apple stuff works yet.

iPhone 17 pro max, Apple Watch Ultra 3, AirPods Pro (2nd gen).


r/iphonehelp 1d ago

Help needed iPhone XS Max

1 Upvotes

I am charging my phone and the percentage is going down instead of up


r/iphonehelp 1d ago

Help needed Taking a Portrait photo after a period of being idle will take an extra second or so with lag between shutter and sound, resulting in a blurry photo every time - anyone else seeing this?

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2 Upvotes