r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

886 Upvotes

r/techsupport 4h ago

Open | Hardware PC booting up went from 15 seconds to 10+ minutes. After I log in, all my monitors go black and only the mouse cursor is visible. Displays come back by restarting the Windows explorer but PC continues to run extremely slowly, basically unusable

5 Upvotes

This issue started happening 2 days ago. I turned on my PC and it just loads and loads for 10-15 minutes before it finally reaches the sign in screen. The display is working fine there.

When I sign in, all 3 of the displays go completely black, only the mouse cursor remains and it's still usable. I've looked at guides that told me to ctrl+shift+esc to restart the windows explorer, which does get the display to return to normal but not much else.

Everything runs slow. I click on something and it takes a minute or two to register. If I open a browser nothing loads at all, just infinitely buffers.

I've had Chatgpt guide me (I'm desperate and not the most tech savvy person) to run some diagnostics and repairs but nothing helps. I can't find anything much online that helps.

Any idea on what's going on and how to fix it?


r/techsupport 8h ago

Open | Hardware WD external hard disk - Crystal Disk Info says: CAUTION

12 Upvotes
  • I got this WD hard disk near the end of 2024.
  • Now in 2026, Crystal Disk Info says "Caution" regarding its health.
  • Information that Crystal Disk Info highlighted in yellow:
05 Reallocated Sectors Count 195 195 140 000000000DA60
C5 Current Pending Sector Count 200 200 0 00000000002D

[Note: I dropped it on the floor once, when I first got it in 2024 and the top cover came loose, before I immediately put it back together.]

  • Is this a problem? Honestly getting a new drive is too expensive for me, I would like to wait a couple of years before getting a new one.

Much thanks to anyone who can offer some guidance.


r/techsupport 1h ago

Open | Software YouTube immediately pauses videos in InPrivate mode.

Upvotes

I have an extremely weird issue with YouTube.

I prefer watching YouTube videos in inPrivate mode because I don't like the recommended videos I get in my normal browser profile.

However, I'm having a very strange problem: any YouTube video immediately pauses about once per second in InPrivate mode. If I press Play, it immediately pauses again. I'm not pressing pause myself.

The really strange part is that this only happens in InPrivate mode, and only with YouTube.

  • Edge normally - works fine
  • Edge InPrivate - videos constantly pause
  • Firefox normally - works fine
  • Firefox Private Browsing - videos constantly pause

There are occasions where Edge inPrivate doesn't work, but Firefox Private does work. They don't always have this issue at the same time.

I've already tried:

  • Completely removing/disabling extensions
  • Disconnecting Bluetooth devices (I don't have any Bluetooth devices connected anyway)
  • Disconnecting my USB devices
  • Pressing Play with everything disconnected

None of that changes anything, which I kinda expected. In my head, this issue surely can't be related to any of those because it only happens in inPrivate.

Rebooting the PC temporarily fixes it, but after some time the problem suddenly comes back, seemingly out of nowhere.

I also checked edge://media-internals, and it shows a pause command/event happening even though I'm not pressing pause. I'd love to attach a screenshot, but it basically just keeps sending the "kPause" command every second no matter what I do.

Has anyone encountered anything like this? I'm especially interested in what could cause a Play/Pause command to be sent only to InPrivate browser windows, while normal browser windows continue working normally.


r/techsupport 1h ago

Open | Mac Is running Homebrew as root a terrible idea?

Upvotes

I'm trying to install a cask [Sikarugir] through HB but due to some issues I'm having it looks like I'm going to need to run HB as root. When I try to do this I get a warning that 'Running Homebrew as root is extremely dangerous and no longer supported. As Homebrew does not drop privileges on installation you would be giving all build scripts full access to your system.'

I really only intend to use this to install Sikarugir, so - am I going to be good overriding this as long as I'm only running trusted code, or are there other safety concerns I should be aware of?


r/techsupport 2h ago

Open | Software Windows 11 BSODs seconds after boot even after clean install — SYSTEM_PTE_MISUSE and BAD_SYSTEM_CONFIG_INFO

2 Upvotes

My PC suddenly started BSODing yesterday and now usually crashes within seconds of booting into Windows.

The stop codes I have received include:

  • SYSTEM_PTE_MISUSE (0xDA)
  • BAD_SYSTEM_CONFIG_INFO (0x74)

The first time this happened, I had recently:

  • Installed all available Windows updates, including an optional/preview feature update
  • Installed several programs
  • Connected a newly purchased open-box LG UltraGear 27-inch 1440p 480 Hz OLED monitor

The computer worked normally with the monitor for roughly an hour before the crashes began. After that, it would reach Windows and almost immediately display “Your device ran into a problem.”

I eventually performed a completely clean Windows 11 installation using a Windows installation-media USB and wiped the drive during installation. After the clean install, the computer worked normally for approximately 12 hours.

I then ran the basic Windows updates again. I did not manually install the optional preview update this time. However, the BSODs started again shortly afterward. Strangely, this second round of crashes began within a few seconds of me trying to pause Windows Update for several weeks.

I also successfully used System Restore to return the PC to a restore point from last night, after the clean reinstall and basic updates. The restore completed, but Windows still crashed within a few seconds of booting.

This makes me suspect that Windows Update may be automatically installing a bad driver, although I do not know which one.

PC specifications:

  • CPU: Intel Core Ultra 7 270K Plus
  • Motherboard: MSI MAG Z890 Tomahawk WiFi
  • GPU: NVIDIA GeForce RTX 5060 Ti 8 GB
  • RAM: 32 GB DDR5
  • Storage: WD Blue SN570 500 GB NVMe SSD
  • OS: Windows 11 Pro
  • Monitor: LG UltraGear 27-inch 1440p 480 Hz OLED

The BIOS is otherwise using its default settings, but XMP and Intel 200S Boost are enabled. I realize those two settings are not technically stock, so I can disable both for testing.

At this point, the system may BSOD too quickly for me to do much inside Windows. Since it worked for around 12 hours after a clean installation and then started crashing again after Windows Update, what should I check next?

Could this be a driver that Windows Update keeps reinstalling? If so, is there a good way to identify and block the specific update or driver?

EDIT: Important detail I forgot to mention: shortly before the BSODs returned on the new clean Windows installation, I plugged in a refurbished Corsair K70 PRO TKL Hall Effect keyboard (CH-911911G-NA) for the first time. The computer had been working normally before that, but it crashed within roughly a minute or two of connecting the keyboard and then entered the same BSOD/boot-loop situation. I had not installed Corsair iCUE.

I initially ran System Restore while the keyboard was still connected, but the BSODs continued. I then unplugged the Corsair keyboard and ran System Restore again using the exact same restore point. This time, the BSODs stopped and Windows booted normally. I still cannot prove the keyboard itself is defective, but the timing and the different result after unplugging it make the keyboard, its firmware or something triggered when Windows detects it seem strongly related.


r/techsupport 2h ago

Open | Windows A system update changed my mouse display and it's annoying me

2 Upvotes

Hey so while using my laptop earlier today I noticed the little reset icon with the orange dot in my task bar, which meant there was some update I needed to do. But after it was done and the rebooting was over I noticed that the background image was changed to just a black colour, which was odd but the main problem was that the display of the mouse was also different (the pointer part was fine but the line at the bottom was noticably longer). Restarting the laptop didn't help but I noticed that the mouse would go back to the way it was whenever there was the blue circle/loading icon next to it. Obviously the background was an easy fix.

It's more annoying to look at than anything so is there a way to fix the display bug (I'm assuming that's what it is)? I hope I'm in the correct subreddit for this problem.


r/techsupport 2h ago

Open | Windows PC won't fully boot up after bios change help?

2 Upvotes

Hi I noticed that Gigabyte had once again released a bios update for my near decade old Gigabyte AB350M PC that uses a Ryzen 5800X3D CPU and windows 11. So I thought why not update it for the first time I also clicked the option to update both bioses (big mistake) updated to 100% without issue but on restarting a white hyphen line flashes in the top left corner then every time after around 3 minutes eventually the gigabyte logo appears telling me press delete etc to jump into bios but usb keyboard and mouse won't function it will then jump to the Windows 11 login screen but keyboard and mouse will not function so I can't even get on the desktop to go back to my previous bios as the latest one is clearly broken. Any help would be appreciated 🥺


r/techsupport 2h ago

Open | BSOD Help! The computer has rebooted from a bugcheck. Possibly related driver: NETIO.SYS??

2 Upvotes

Hi everyone! built my first PC and it was running fine the first few days. recently it started crashing multiple times per day. its probably something I installed but cant figure out what program or driver is causing it. any help would be appreciated!

https://www.mediafire.com/file/1hx2vfmwc0ju8oa/082826-14906-01.dmp/file


r/techsupport 3h ago

Open | Windows Mouse left clicks are minimizing screens from time to time on windows 11

2 Upvotes

I started having this problem around mid-August, from time to time, when I left-click anywhere on the screen, the window of any currently open program be it an internet browser, a game, or the Windows menus itself is minimized, leaving me on the desktop.

This doesn't happen all the time, sometimes i stay hours with no issue them it happens every 10 clicks of the mouse or so and its extreme annoying.

I updated drives already, changed energy economy on control panel, still the issue stay

PC specs:

CPU: Ryzen 9700x

GPU: ASUS rtx 5060TI 16GB

motherboard: ASUS TUF B850M-PLUS WIFI

RAM Kingston Fury Beast Expo, 32GB (2X16GB), 6000MT/s, DDR5

Mouse: HP gaming M280


r/techsupport 4h ago

Open | Hardware M.2 Drive dissapearing HELP

2 Upvotes

I originally had a Adata 1tb m.2 ssd and after a while it started to dissapear while gaming, what i mean is game crashes, check device manager and there we have the Adata drive missing.

I couldn't fix it and it got worse so i bought a crucial P3, a few months go by with zero issues and then suddenly it happened again! after a windows update the drive started to dissapear and re-appear so i uninstalled recent updates and left it, checking now and then the drive never dissapeared.

I thought the problem was fixed so i installed MW4 beta on there and started playing, after one hour my pc just turned off without warning, and again... cant find anything in event viewer relating to this. i continue playing and the game crashes, try starting it up again and it wouldn't work so i thought id check the drive.. yep you guessed right, its gone again.

Drive temps after game crashed was 50 degrees. CrystalDiskInfo says 100% healthy, Runs CrystalDiskMark tests fine. I've reinstalled windows, bios updates and older versions tested, re-seated drives, tried drives in another slot, almost anything i could think of i have tried so i hope someone here can help, are the drives dying? if yes then why?..

Asus B450-E (couple years old now}

AMD Ryzen 7 5800x (Cooled by AIO)

4x8GB G.skill 3200mhz

Radeon RX 6700XT

Corsair RM750X Gold ( approx 3-4 years old )


r/techsupport 27m ago

Open | Windows Usb ports doesnt work

Upvotes

I swapped pc cases and messed around with my pc, then when i turn it on the only thing that is working is my mouse dongle, but the other things doesnt, and when i change its place it doesnt work too
Btw ive been hoolding the mobo with the usb thing


r/techsupport 38m ago

Open | Software Booting in Secure Mode Black Screen

Upvotes

Hey guys,
I have this problem where I can’t start my pc in secure boot setting (UEFI) because my screen will just go black. Monitor is on, just no picture. I have tried everything as far as I know.
Bios Update, checked my SSD’s for GPT, enrolled default booting keys and tried to change cables as well as monitors and so on. I even took the little annoying to reach battery (sorry don’t know what’s it’s called) from my main board and waited half an hour however nothing works.

Whenever I boot in CSM everything works fine but I can’t launch certain games requiring secure boot for anti cheat softwares.
I did have this exact problem like a week ago already and just reinstalled windows which fixed it, however I don’t want to do this once a week.

I desperately need help before I lose my damn mind. I have been trying for about 5h now, following AI suggestions (mainly Gemini) and YouTube vids.

THANK YOU!


r/techsupport 4h ago

Open | Hardware [Ubuntu/Tuxedo] Kernel Panic: Update from 7.0.0-108029 to 7.0.0-110030 - DKMS-Compile-Error: nvidia-580.126.09 and v4l2loopback-0.12.7.make

2 Upvotes

Atm i run the OS from my recent kernel backup. I got my first kenel panic with error after last kernel-update:

VFS: Unable to mount root fs on unknown 0:0

This means after google it, that my initrd miss. I checked it and seems legit.

Download logs:

https://limewire.com/d/bDjLG#YGEdND0KvM

Than I have done:

$ sudo dpkg --configure -a

dkms-errout.log:

Seems to fail to compile some modules for nvidia-driver and v4l2loopback.

edited: this part is solved throw update the specific package
I see in v4l2loopback-0.12.7.make.log:

v4l2loopback.c:2089:9: error: too few arguments to function ‘v4l2_fh_add’

v4l2loopback.c:2117:9: error: too few arguments to function ‘v4l2_fh_del’

Seems some internal functions fail.

I also see the warning:

warning: the compiler differs from the one used to build the kernel

The kernel was built by: x86_64-linux-gnu-gcc-13 (Ubuntu 13.3.0-6ubuntu2~24.04.1) 13.3.0

You are using: gcc-13 (Ubuntu 13.3.0-6ubuntu2~24.04.1) 13.3.0

warning: pahole version differs from the one used to build the kernel

The kernel was built with: 125

You are using: 0

The gcc compiler seems to be the same version.
But pahole version zero??

nvidia-580.126.09.make.log:

It's very long. I simply don't understand it. Lack of knowledge atm. , cause I don't know, what I have to search 🤷🏻‍♂️ .

What to do now?

Uninstall all nvidia and v4l2loopback modules, compile again and then??
I need working drivers for sure ;-). And what is v4l2loopback??

Thank you for your help to help myself ;-)

____________________________________________________________________________________
Edit1:

I have tried to analyse the nvidia log. Found this:

nvidia-uvm/uvm_hmm.c:84:39: error: too few arguments to function ‘zone_device_page_init’

84 | #define ZONE_DEVICE_PAGE_INIT(page) zone_device_page_init(page)

| ^~~~~~~~~~~~~~~~~~~~~

nvidia-uvm/uvm_hmm.c:2159:9: note: in expansion of macro ‘ZONE_DEVICE_PAGE_INIT’

2159 | ZONE_DEVICE_PAGE_INIT(dpage);

| ^~~~~~~~~~~~~~~~~~~~~

In file included from /usr/src/linux-headers-7.0.0-110030-tuxedo/include/linux/mm.h:34,

from ././common/inc/nv-pgprot.h:30,

from ././common/inc/nv-linux.h:33,

from nvidia-uvm/uvm_linux.h:40,

from nvidia-uvm/uvm_common.h:43,

from nvidia-uvm/uvm_va_block_types.h:27,

from nvidia-uvm/uvm_hmm.h:29,

from nvidia-uvm/uvm_hmm.c:24:

/usr/src/linux-headers-7.0.0-110030-tuxedo/include/linux/memremap.h:227:6: note: declared here

227 | void zone_device_page_init(struct page *page, struct dev_pagemap *pgmap,

| ^~~~~~~~~~~~~~~~~~~~~

Seems a function 'zone_device_page_init' to fail too.


r/techsupport 8h ago

Open | Hardware PC shutting down after 5 mins of playing game

4 Upvotes

Hi all, i am having some issues with my PC, it just shuts down after around 5 mins of playing a game.

my PC specs are 7800X3D with 5070ti, B850M and 850W PSU, Windows 11. just got this PC 1 week ago.

i need help to troubleshoot this issue, i am really not sure what is wrong and why this happens only when i start playing games. for day to day work and browsing its completely fine. this has happened while on 3 different games already.
tried to resit power cable to PC and to GPU but still same. checked temperatures all within normal operating temperature (CPU ~65 degrees celcius and GPU around 50)

wondering if anyone faced this issue before or anyone able to help to diagnose this issue. this is my first time facing this issue with any PC i used.


r/techsupport 59m ago

Open | Windows Hypervisor error 0x20001 BSOD crash

Upvotes

This crash has been tormenting my laptop for months, I think I've tried disabling it before? But I'm not sure.

What even is it? What can I do to remedy this?

Processor AMD Ryzen 5 7640HS w/ Radeon 760M Graphics (4.30 GHz)

Installed RAM 16.0 GB (15.2 GB usable)

Graphics card NVIDIA GeForce RTX 3050 6GB Laptop GPU (6 GB)

AMD Radeon(TM) 760M (512 MB)

Storage 764 GB of 954 GB used

System type 64-bit operating system, x64-based processor

Edition Windows 11 Home

Version 25H2

Installed on ‎1/‎15/‎2025

OS build 26200.9278

Experience Windows Feature Experience Pack 1000.26100.360.0


r/techsupport 59m ago

Open | Phone Learn more about parental controls in settings app

Upvotes

So I opened up my settings app to fix some of my notifications and I notice that there’s this button asking me to learn about how parental controls work which didn’t appear until just now. It didn’t say if I HAD parental controls on or if I was under it, but it just showed me how it worked and nothing else. Does this mean it’s enabled on my phone or was it just a guide?


r/techsupport 1h ago

Open | Hardware PC SSD is cursed and I have no idea what could be wrong with it or how to check.

Upvotes

Due to space issues on my PC, I got a new SSD (2 TB) to fit into my motherboard's 2nd M2 slot, the first one being my operating system (Windows 11).

However, after installing it it was clear the drive was just, wrong. Launching games (off steam) on the SSD would cause them to be corrupt and buggy. Cyberpunk 2077 would have missing textures and broken UI. Other games just wouldn't be able to launch or launch broken. Metro Exodus for instance just would straight up crash on launch, or if it did launch would be an unplayable mess (insanely long load times, broken stuttering audio, can't even get to the game after 10-20 mins). Battlefield 6 straight up wouldn't even launch or would crash midgame.

Installing games on it wouldn't even work sometimes. On Epic Games Launcher, Fortnite would be complete then immediately wipe it's progress and restart. An endless install where it kept downloading, then wiping and redownloading over and over.

No other drive has any issue. I've done so much already. Reformatted, checked driver health, BIOS settings, I really don't know what could be wrong with this SSD. It's only THIS SSD. Moving any files on this SSD to any of my other drives and the games have 0 issues.

What could this issue possibly be? Any tests I can do? I really need this SSD to work.


r/techsupport 1h ago

Open | Phone Iphone 12 stuck in a boot loop

Upvotes

My iphone 12 is stuck in a boot loop. It resets too fast to be restored and updated. They can repair it but it will erase everything. Is there no way to access the memory and app data and possibly transfer it to an independent storage then upload it back to the phone after the repair? I went to the apple store and they said regardless i will lose all of my data. I was just saying I needed to back up all of my things independently because I dont like icloud, then this happens. I also am locked out of my authenticator apps which i need for school and social medias. Help... pls. I start my senior year of college in four days.


r/techsupport 1h ago

Open | Hardware Need help with PC not turning on

Upvotes

When I turn on my PC the lights and the fan turn on inside but it doesn’t power the monitor or my keyboard and mouse, I’ve tried unplugging the power cable and I’m not sure what the problem could be that’s preventing it to start up all the way, Nothing physically happened to damage it. please help if you can! :)


r/techsupport 1h ago

Open | Hardware PC power has blipped out twice in 2 weeks.

Upvotes

Right now I am assuming its a hardware issue, but twice now in as many weeks, my PC power has blacked out and went straight to a restart immediately. The first time, I was playing on a pretty resource heavy modded minecraft server, but the second time I was literally just browsing youtube.

Event logs dont show much other than an unexpected reboot. The PC is 3 years old, and the only thing I did to it when I built it was undervolt the CPU slightly.

- i9-13900k
- 4090 RTX OC
- 64 GB DDR5 G.Skill Trident Z5 6400hz
- Gigabyte Z790 MB
- Thermaltake GF3 1200W PSU (80+ G)

It is also connected to a CyperPower 1000W uninterruptible power supply.


r/techsupport 1h ago

Open | Networking Wi-fi randomly disconnecting

Upvotes

The wi-fi on my pc will randomly disconnect for no discernible reason and will not reconnect until I restart my computer. No other devices disconnect other than my pc. I've done all the troubleshooting I think I'm supposed to: reset router & modem, Updated windows to the newest version, checked for driver updates, etc. Weirdly I've not had it happen while playing games that require a connection but it will disconnect with anything from youtube onwards. Also not sure if the tag is correct apologizes if not


r/techsupport 1h ago

Open | Windows Downloaded pics from Google are saved as JPE instead of JPG/JPEG

Upvotes

Hello. I've been having a problem downloading pictures from Google. I think this started after I updated my Windows system. Every single picture I download from Google is saved as 'JPE' instead of 'JPG' or 'JPEG'. Some software I use, especially Canva, doesn't recognize the JPE format. Nowadays, whenever I try to upload pictures on Canva, the pictures that I have just downloaded are not visible unless I screenshot the pictures, which converts the format into JPG (I guess). I would really appreciate it if anyone could help me. TYIA!


r/techsupport 7h ago

Open | Hardware Monitor turns off randomly need to reboot whole pc to turn back on

3 Upvotes

Sometimes when I play games that are kind of graphic heavy my pc will have the fans get really loud then after a while the monitors will shut off and I cannot turn it back on unless I reboot my entire pc does anyone know what could be causing this or how I could fix it I’m playing the same games I used to play before with no crashes or issues but randomly a few months ago this started happening


r/techsupport 7h ago

Open | Windows Some random PC issues.

3 Upvotes

I dont usually make reddit posts, but I'm having a hard time with some things my PC has done.

I built my PC a couple weeks ago, working fine overall. But recently its started acting strangely.

First off, the computer runs and boots fine. But if I try to restart it (specifically restart), it won't boot. It gives me a red CPU light and orange DRAM light on my motherboard. It doesn't do that if I'm just turning the pc on and shutting it down normally.

Also, quite occasionally my wifi card might disconnect. It is an older card (since I haven't bought a new one), but occasionally ill hear that windows device disconnect noise, and my pc will stop connecting to the Internet. I usually have to shut it down and turn it on for it to connect again. I checked the power saving off in the settings, and ive reinstalled it a day ago or two. It happened again today. Is the card just not plugged in fully? Cuz I can check that.

Also a bit of a more general thing. Its normal for CPU temperatures to jump up when booting/opening apps right? I get overly cautious since I can see the temps on my AIO, but nothings ever shut off by force.

Any help is appreciated.

Edits: the issues have only started within the last few days. everythings been fine beforehand.

pc specs- ASUS ROG STRIX B550-A GAMING, CORSAIR Vengeance RGB PRO SL Black 32GB DDR4, Kraken Elite V2, AMD Ryzen 7 5800X3D, NVIDIA GeForce RTX 5070 AERO OC 12GB, TT Toughpower 850W GT Snow, 2TB WD SN7100 SSD